Client Care Consultant (Digital & Printing)

Client Care Consultant (Digital & Printing)PRETORIAPermanentR7000Client Care ConsultantOur client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.Job Specification:To uphold the brand and the perception of the brand in the market by ensuring a consistent high-quality customer experience.Ensure all operational protocols are adhered to at all times.Identifying opportunities to improve the service process and customer experience.Handle challenging customers in a highly pressurized environment.Ensure SLA, ring time and abandoned rate within agreed norms.Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system.Requirements:Fully bilingual in English and Afrikaans in both verbal and written communication.Conflict management.Quality & customer focused.Influencing and persuading.Overcoming objections and be assertive.Team player & can work independently.2-3 years previous experience in a Call Centre environment in sales or online support.Understanding of contact centre environment and technology.Preferably have a similar background such as copy centre or photography in general.Matric/ Diploma.Please send Updated CV, Qualifications, and last payslip to ****** Recruitment and Tempswww.aaaa.co.zaPosted 2023-05-14
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