About Us
We are currently seeking experienced Cleaning Managers within the commercial industries to be based in Cape Town and Parow areas. The role will oversee the daily workings of the organisation operations, mainly one site. Responsible for maintaining a high-quality standard of the organisation's deliverables in line with site-specific SLAs, managing client relations, and performing cleaning and equipment inspections.
Please note that by registering your details for this Talent Pool, you acknowledge a potential, future relevant role within Tsebo Cleaning Solutions and that this is not an active vacancy. Our business recruits throughout the year, and job roles will become live at different times in different locations. By applying, you will be considered for all similar roles in Tsebo Cleaning Solutions when they open.
Duties & Responsibilities
Take full responsibility and management of your site.
Act with utmost urgency when attending to any client request and do so pro-actively.
Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to.
Output-based contracts must be managed efficiently.
Together with HR, pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
Ensure work schedules/job cards are in place for each position and relevant to the site.
Ensure consistently high service standards are maintained for all services in scope with regular inspections.
Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing, and costs are attended to within the month of closing.
Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation, and building strong client relationships with key client contacts.
Ensure that staff are correctly and smartly dressed displaying a name badge. Highlight to sites the importance of upholding the company image at all times.
Ensure that cleaning methodologies are strictly adhered to in line with company policies, quality programmes, and legislation.
Manage company assets by performing monthly spot checks on high-value items. Ensure that equipment is kept in good condition and repaired and serviced when required.
Effective use and updating of electronic applications/tools issued by the company.
Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on-job training sessions performed by you.
The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS Policy and Procedure file.
Communication
Regular client meetings with clients signing off unit visit checklist.
Responding to clients and management requests timeously and action accordingly.
Ensure monthly completion of client-specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walkabout reports, reports on training performed, and reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.
Effectively communicate and filter company information to staff.
Keep line management informed of pertinent issues relating to your contracts.
Labour Management
Work with HR to allocate staff to sites according to policies and procedures.
Complete time sheets and submit to the administration department as per the deadlines.
Manage daily human resources and industrial relations issues and abide by the company disciplinary code and ensure that this is consistently applied.
The Cleaning Manager is required to participate in CCMA cases and union meetings if required.
Hold performance appraisals with all cleaning staff reporting to you, identify areas for development and training needs.
Ensure that all staff have signed and are abiding by the Tsebo House rules.
Health and Safety
Ensure that all OHS Act (Occupational Health and Safety) requirements are adhered to for site-specific requirements in line with company policies, quality programmes, and legislation.
Unit Finances
Actively manage unit leave liability and leave plans according to company policies and targets.
Continually identify potential for additional business within existing contracts and one-off cleaning opportunities.
Ensure all rechargeable and overtime work is authorized and billed to client timeously and within the month.
Ensure debtors collection is in line with contractual agreements.
Capital expenditure and equipment repairs should be approved by line manager prior to any orders being placed.
Chemicals and consumables are ordered in line with a monthly pre-determined budget.
General
Maintain a high standard of morale and motivation.
Attend meetings and training.
Implement and manage initiatives and objectives as set out by our clients and/or Tsebo Management and support functions such as Quality (Star Grading), Procurement, Training, or HR.
Ensure that our TCS brand is protected and represent it professionally at all times.
Ensure that statutory/legal requirements are strictly adhered to.
Keep abreast of changes in all company policies and procedures.
Ad-hoc duties.
Skills and Competencies
Strong on client relationships and strong communication skills.
Leadership skills.
Attention to detail.
Sense of urgency.
Problem-solving experience.
Able to work under pressure.
Be flexible and adaptable.
Should be able to work independently.
Able to work long hours, after hours, and some weekends.
Qualifications
Relevant operations and people management experience.
Minimum of 5 years' experience in a similar environment at the middle management level.
Experience in the commercial/hospitality/healthcare industries is highly advantageous.
Experience in managing or overseeing large complements of people.
Understand cleaning principles and knowledge of company policies and procedures.
Good understanding of scheduling of staffing and assigning cleaning tasks productively to each position to achieve an output standard according to site-specific SLAs.
Strong people skills and knowledge of industrial relations.
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