Our client is an insurance administrator and they assist with the process flow of business between broker and insurer. The company is trusted, respected, and highly acclaimed. They pride themselves on being able to offer forward-thinking strategies and smart solutions, helping to achieve their client's goals. They have a vacancy available for a Claims Supervisor Risk Management- Kloof- KZN area. Purpose of the job To manage the book health aspect of all Affinity products by creating both long term and short-term goals. Qualifications and Experience not negotiable Matric/Grade 12 or equivalent NQF Level 4 with math essential. A qualification in Short Term Insurance - minimum of 150 credits and/or credits towards being FAIS compliant is essential Minimum of 3 years Short Term insurance experience Qualifications and Experience not negotiable Successfully passed Grade 12 Mathematics 1 to 3 years experience in a leadership role Knowledge, Skills and Behavioural Attributes: Able to work independently with effective time management skills, Able to work under immense pressure whilst remaining focused and able to think logically, Have strong report-writing skills Have advanced Excel and PowerPoint skills Have good verbal and written communication Able to show initiative and problem-solve effectively Have a good understanding of All Risk Policies Be familiar with legislation and FAIS requirements Be familiar with compliance requirements Be willing to complete further training and studies in certain areas Be able to create and implement a training program Contribute towards strategic planning in terms of execution of book health areas on all Affinity products and continuous reporting on these areas to senior management. Create long- and short-term goals for the book health team to meet. Monitoring trends for complaints and implementing processes to reduce these. Ensuring the Application of TCF, PPR and POPIA in the Affinity space. Ensuring the application of compliance requirements in the Affinity space. Risk management and assessment for new policies. Assessing areas of improvement and implementing staff training. Continual improvement of processes. Creating and implementing team Key Performance Indicators. Oversee a team to ensure all reporting and claims are processed efficiently and effectively. Be aware of all failed exceptions, imports and cancellations and communicate these with other supervisors in the Affinity space. Work with brokers, IT and clients to resolve any failed exceptions, imports and cancellations in the Affinity space. Working with other supervisors on any areas of improvement in customer service, policy application etc to ensure all staff are aware of processes. Oversee and manage all risk and ensure process in place to mitigate all potential risk. Please attach your updated cv, qualifications (including Matric certificate) and id