Introduction
To attend to the daily operational management for all management claims matters including all claims salvage matters.
Role Purpose
Provide a daily operational function for the motor claims team.
Requirements
Matric
Computer Literacy (MS Word, Outlook and Excel)
Comfortable with Insurance Systems
Insurance qualification or studying towards NQF 6
Management Qualifications
RE \\ KI
Motor Mechanical background will be advantageous
Motor Assessment experience will be advantageous
Registered Representative
At least 10 years operational motor claims handling
At least 5 years managerial experience with team of least 12 staff members
Commercial and Corporate fleets, aggregates, and salvage management
Binder and Non-Binder experience
Duties & Responsibilities
Utilize reports from all systems to ensure effective operational management: daily, weekly, and monthly.
Manage and reduce all exceptions.
Prepare operational reports and proposals as needed.
Provide ongoing Technical and Operational training (technical, claims procedure for staff) and advise to all stakeholders.
Provide guidance and mentorship to claims handlers, assisting in their professional development.
Manage and resolve complaints and disputes.
Ensure compliance to policies and procedures and identify and address performance issues.
Maintain training material, process flows, and SOP.
Constantly improve and manage efficiency to achieve maximum potential.
Make decisions and authorisations within claims mandate.
Continually manage, review and measure team activities against targets and SLA's.
Build relationships, manage, and monitor service providers.
Identify and drive system enhancements.
Manage Claims cost, reduce claims leakage and enhance salvage income.
Evaluate claims promptly and accurately by determining coverage and liability and manage the allocation of claim reserves/outstandings.
Attend and chair meetings and collaborate with other departments such as underwriting and legal to resolve complex claims issues.
Manage credit control.
Manage and maintain effective implementation of compliance, legislation and regulatory matters and stay informed of industry trends, legal developments, and emerging technologies related to claims handling.
Manage, mentor, train and instruct team.
Attend to high quantum/complex/contentious claims.
Provide all stakeholders with the highest standard of service.
Timely responses to email and telephonic messages.
Document claim activities and maintain accurate records.
Competencies
Good interpersonal skills.
Negotiation skills.
Management Skills and People Management Skills.
Excellent communication skills.
Attention to Detail.
Ability to work under pressure.
Innovative and curious.
Endurance and persistence.
Self-starter with elevated levels of motivation.
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