Claims Controller – Fruit Industry – Tygervalley Area

My Client, one of the country's leading fruit exporters, recruits for a Claims Controller to join their talent pool. This vacancy offers an exciting career to a pro-active individual, who thrives in a fast paced, dynamic environment.
Reporting to the Supply Chain Manager you will be based at their CPT offices (Tygervalley-area).
Minimum knowledge & experience required to perform this job competently:
Education & Experience:
B degree or similar will be advantageous, combined with at least 5 years related work experience, ideally in fruit/ FMGG/maritime environment.
Key Performance Areas (KPA's):
KPA's will include (but are not limited to) the following essential outcomes:

Liaison between internal departments, i.e., Quality, Finance, Product, Marketing and Supply Chain
Liaison externally with insurance brokers and third-party Key Persons, i.e. shipping lines and other service providers
Compiling internal policy guidelines and communication thereof to relevant parties (Guideline/Manual on end-to-end claim process)
Restructuring internal workflows of department, incl. setting of targets and benchmark service delivery outcomes
Investigating deviations and actual incidents, manage "building" of claim pack and record gathering process
Staying up to date with marine & risk insurance industry trends, networking, attending relevant workshops and events, ensuring the company stays abreast of industry movements
Appointment of survey companies per region vs global strategy, benchmarking survey company costs, strengths to determine appointment thereof
Evaluate and interpret survey reports received along with different internal departments
Claim status reporting – various
Manage the entire Marine Insurance and third-party claim process.
Supply Chain Compliance – ensure all contracts with service providers are updated and maintained
General Supply Chain functions

Attributes / Requirements:

Attention to detail
Good computer software skills (MS Office)
Good negotiation and recovery skills
Ability to engage with high energy levels between internal and external stakeholders
Ability to adhere to strict deadlines
Curiosity
Problem Solving
Creativity

Closing date for applications: 26 July 2024
Email CV in WORD format: ******
Please consider your application as unsuccessful if you have not been contacted within 2 weeks.
POPIA: by applying for the position, the applicant gives permission to the company to scrutinise and process personal information shared.
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