Claims Consultant

Job description: The Claims Consultant is responsible for coordinating and overseeing, managing and negotiating the settlement of the claim. The consultant is accountable for finalising the claim end-to-end and must have knowledge of Commercial lines products and be able to process motor as well as non-motor claims.

Responsibilities: Register claims and appoint assessors. Manage claims in terms of claims SLA. Make decision regarding merit – indemnify or not. Negotiate settlement. Manage the salvage process (motor & non-motor salvage). Detection of fraud and management of fraudulent indicators. Keep the operational system updated. Provide thorough and timeous feedback to the relevant parties. Complaint's resolution. Skill sets required: Matric. NQF Level 4 – Full qualification (short-term insurance) as set by regulation. Regulatory Examination Level 5 successfully completed. Minimum 5 years' claims handling experience (commercial lines). DOFA confirmation from FSCA. Good verbal and written communication skills. Negotiation skills. Client service driven. Results & detailed orientated. Interpersonal skills. Team player. Good time management skills (planning and organising). Job Type: Full-time

#J-18808-Ljbffr