Claims Administrator

Key Responsibilities
Claims
System Administration
Policy amendments
Risk management
Diary
Business Acumen-Keeping in contact with our service providers to ensure that you are kept abreast of any changes .Keeping up to date with relevant legislation that could have an effect on the processing of new business or servicing of policies/claims
Record Maintenance
Personal Attributes
Presentable and professional appearance
Ability to function in multi-task environment
Ability to prioritise
Able to handle pressure
Achievement driven
Client focused
Excellent communication skills
Patience
Positive attitude
Proactive
Punctual
Reliable
Respectful to colleagues
Team spirited
Well organised

Qualifications
FAIS qualification
Regulatory Exams: RE5
CPD Points relevant to the category the Ranger is registered for

Experience
PC Skills (MS Office and Excel) Advanced
Relevant Claims System (Cardinal 360/CIMS) Advanced claims administration
Knowledge of insurance practices, markets and competitors
Minimum of 5 year claims experience
Binder experience
CIMS experience

Skills
Ability to solve problems
Excellent written spoken communication skills
Excellent interpersonal skills
Good understanding of compliance issues

Key Performance Measures
Customer Focus (including Client feedback)
Number of claims settled
Speed of claim settlement
Compliance
Accuracy of processing and following set procedures in accordance with all prescribed mandates
Product knowledge
Functional and technical Ability
Quality of work
Utilise the system to its fullest (including sms and email facilities)
Telephonic and file spot audits
Accuracy and attention to detail in all instances