We have a new and exciting role available within our Corporate Intelligence division in Cape Town for a Citizenship & Visa Administrator.S-RM is a global intelligence and cyber security consultancy. Since 2005, we've helped companies, governments and private individuals solve some of their most complex challenges.We've been able to do this because of our outstanding people. We're committed to developing bright, curious, enthusiastic people who want to think critically, solve complex problems, and achieve success.But we also know that work isn't everything. It's about the lives and careers it helps us build. We're immensely proud of this culture and we invest in our people's wellbeing, learning, and ideas every day.We're excited you're thinking about joining us.The roleWe are looking for someone to assist our interview administration and operations team. In this role, you will work closely with our global Corporate Intelligence teams. Your work will ensure that S-RM's clients, internal stakeholders and the wider business units are all aligned and may be involved in interviews.This role will work outside of standard business hours – specifically the hours will be set 12:00 to 21:00 SAST.Your day-to-day will involve a mixture of client and project management responsibilities throughout the project delivery lifecycle, including, but not limited to:Communicating proactively with internal and external stakeholders;Responsible for interview scheduling, troubleshooting and administration;Conduct live interviews when required;Checking and compiling invoices as required.The role will be based at our Cape Town office, with working hours set at 12 noon to 9 pm SAST.What we're looking forCandidates with the following skills and experience are likely to succeed at S-RM. That said, if you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we're looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.We are looking for candidates with the following skills and experience to be our Interview and Operations Administrator.Written and spoken fluency in English and mastery of professional communication is a must;Ideally 3 - 5 years experience in a fast-paced customer complaints department and/or a multifaceted communication and operations role;Proficient use of Microsoft Office and ability to quickly adapt to new software and systems;Ability to work under pressure, with multiple simultaneous tasks and tight deadlines;A proactive approach and a willingness to work outside the job specification when required.You should be a team player, adaptable, meticulous, organised and proactive in the evolution and growth of the service and business.The successful candidate must have permission to work in Cape Town by the start of their employment.We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of:23 days holiday per year in addition to bank holidays (+1 day for every day of service up to a maximum of 28 days);Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education;Hybrid working and flexible working hours.Parental Support:Fertility treatment leave – 5 days of leave per cycle of treatment per year;Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay;Paternity leave – 6 weeks of full pay.Various Health and Medical Benefits including:Medical Aid and Gap Cover Policy (taxable benefit) for you and your family;Free access to the world-famous mindfulness app Headspace;EAP programme for you and your immediate family.The application processTo apply for this role, please email your CV and cover letter to this link: https://grnh.se/1d8bd552teu - Please only apply if you are comfortable with working hours set at 12 noon to 9 pm SAST.The application process will include:A preliminary call which will be a chance for you to find out more about S-RM and the role;A first interview discussing your previous experience and broader competencies, to be held remotely;A second interview discussing previous experience more in-depth, and allowing you the opportunity to meet the team.We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.
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