Role PurposeLead change management activities by ensuring that standardized methods and change management methodologies are used for efficient and prompt handling of all changes in the business in order to maximize the return on investment whilst minimizing the impact of change-related challenges on productivity, production, employee retention, adoption, and operations within the business.Duties and ResponsibilitiesDevelop a thorough understanding of the business strategy for the business area and key projects to inform the change approach. Utilise and develop key change plans and assist with the successful implementation and support of those strategies.Collate, analyze and provide feedback and suggestions to drive change adoption, innovation, and improvement of processes and systems.Apply a change management process and tools to create a strategy to support the adoption of the changes required by a project or initiative.Collaborate with internal and, where applicable, external stakeholders to ensure the effective implementation of all business changes within the business.Inform the design, development, delivery, and management of change-related communications within the area of change.Conduct impact analyses, assess change readiness, and identify key stakeholders to inform the change and execution plan.Provide input, document requirements, and support the design and delivery of training programs, social support platforms, as well as organizational tools and information flow to build the required capability and support the adoption of the change.Identify, analyze, and prepare risk mitigation tactics for the area of change to ensure the successful implementation of the desired change.Partner with change sponsor(s), people managers, and the human capital team to identify and manage anticipated resistance for the area of change by implementing various change management tactics.Consult, coach and coordinate efforts with the ecosystem of change (micro and macro change).Implement actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan to drive the adoption of the desired change.Support and engage senior and middle management leaders to create readiness and buy-in for the change.Coach managers and supervisors to equip them to lead, endorse, and manage any change-related activity and adoption.Guide and provide input to the project plan to ensure all change management elements and activities are documented and integrated into the delivery plan.Evaluate and ensure user readiness and effective stakeholder management.Identify, manage, monitor, and report risks and issues associated with change implementation.Contribute to the creation and management of a change portfolio for overall business changes.Act as a key contact for all business change in the area whilst managing change initiatives and the adoption thereof.CLIENTProvide authoritative expertise and advice to clients and stakeholders.Build and maintain relationships with clients and internal and external stakeholders.Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness, and recommend adjustments.Define service practices that build rewarding relationships, encourage innovation, and allow others to provide exceptional client service.Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.PEOPLEDevelop and maintain productive and collaborative working relationships with peers and stakeholders.Positively drive, influence, and participate in change initiatives.Continuously develop own expertise in terms of professional, industry, and legislation knowledge.Contribute to continuous innovation through the development, sharing, and implementation of new ideas.Take ownership of driving career development.FINANCEContribute to the financial planning process within the area, where required.Identify opportunities to enhance cost-effectiveness and increase operational efficiency.Manage financial and other company resources under your control with due respect.Provide input into the risk identification processes and communicate recommendations in the appropriate forums.QualificationsRelevant B-Degree (Behavioral Sciences or equivalent)Change management certification.Experience3-5 years experience in a change management role.Integrating change activities to business strategy.Financial services industry experience.Project management experience (desirable).KnowledgeChange methodologies, principles, and approaches.Project management methodologies and approaches.Agile methodologies.Knowledge of organizational models and strategy.Knowledge of systems thinking/theory.AccreditationProsci Certified Change Practitioner.SkillsBusiness acumen.Presentation skills.Facilitation skills.Planning and organizing skills.Analytical skills.Problem-solving skills.Interpersonal skills.Communication skills.Desired SkillsChange Management.
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