Your Purpose... To Inspire people to live active lives. To focus on giving members an irresistible experience. The purpose of this role is to sell to prospects in line with the sales strategy and to support the business goals.
Your Duties and Responsibilities... Be self-disciplined and plan and work independentlyWork flexibly e.g. weekends, early or late hours, as well as Public holidaysComputer literate – proficient and agile when using Word, Excel, Outlook Write emails freely with excellent knowledge of grammar and spelling.Understand the market and demographics of a variety of clubs to effectively communicate the key message and campaign to the marketDevelop and build great networks and relationships with potential members & colleaguesFollow a manual process of tracking potential members.Do thorough needs analysis of potential members' requirements to be able to advise on what the club can offer to meet these needs.Perform administrative functions as required for this role.Perform additional functions as required from time to time by your line managers such as mystery calls, confirmation calls, and others.Responsible for generating leads for future sales.Ensure our prospective and existing members receive heartfelt service through every interaction within the sales process.Due to the nature of the role you will be required to work over certain weekends and public holidays to achieve the agreed KPIs and targets set. Keep yourself updated on all club-related events, activities, and priorities or programs, this includes member suggestions to provide exceptional service.Ensure you are aware of all current and upcoming Sales & Marketing campaigns/strategies.Attend relevant training courses and meetings which will enable you to carry out your role successfully as well as those which are discussed within Performance Promise conversations.Complete monthly sales product training as required Maintain a positive, productive working relationship with all Support Office and Club staff.Aim always to give the best possible service to members and prospective members. Deal with prospect inquiries, ensuring efficiency and accuracy when handling queries.Ensure that you effectively and efficiently resolve prospect inquiries.Be accountable for achieving your KPIs monthly.Collaborate with your team to achieve the minimum requirement of budget performanceSet appointments from contacts made using centrally generated leadsTo maximise opportunity and influence all components in booking appointments, managing show ratio, gaining referrals, and converting the inquiries into sales.Complete sales over the phone from the contacts made using centrally generated leads as well as leads self-generated.Responsible for meeting KPIs monthly which has been predetermined by your line manager.You'll also be responsible for achieving any other targets relating to other areas such as data collection, call quality, Dynamics compliance, and accurate tracking.When required you'll also perform additional tasks including, but not limited to: Live chat, Twitter and Facebook, Google Reviews, multi-Channel member administrative requests We can't live without… Up to 3 years' experience as sales or retentions representative or similar sales roleProven track record of successfully meeting sales budgets preferably over the phoneOutstanding negotiation and persuasion skills with the ability to resolve issues and address complaintsMust be able to converse, read and understand EnglishExcellent communication and interpersonal skillsMust be resilient to handle customer rejectionAn ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email We'd like you to have… Customer-centric focusMust display empathy and the ability to build rapportQuality must be your key focus in delivering the resultMust have excellent influencing skillsMust be able to manage objection and be able to close callsMust be able to work independently Must be a good team player and treat the team with respect We'd love you to have… Good knowledge of relevant computer programs (e.g., CRM software) and telephone systemsREGISTRATION SUPPORT Tel: 010 140 3099
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The Diversity & Inclusion
Our commitment to employment equity measures, Virgin Active will target suitably qualified candidates from previously disadvantaged groups as part of its recruitment process, with the exception where a particular role sought to be filled is already adequately represented by the afore-mentioned groups.
Vaccine statement
Our duty as an employer is to ensure the safety of our people. Our business therefore supports the South African COVID-19 vaccination programme and we encourage all our people to protect not just themselves and their loved ones but also, colleagues, by getting vaccinated as required in terms of nation roll-out measures.
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