We have an exciting role for a Case Management Assistant to sit within our South Africa Cases Team.Working within the South Africa Case Management team you will support the delivery services for South Africa members, providing assistance to Medico and Dento Legal Consultants, and Case Managers.Role ResponsibilityAssist the Medico and Dento Legal Consultants and Case Managers with all case related activities.Answer phone calls from members, addressing and resolving queries and providing excellent service.Assess the initial case to determine the appropriate strategy, allocating and completing tasks, and recording the agreed approach.Provide support and assistance on case management, liaising with members and panel lawyers, drafting and reviewing correspondence, creating letters of instruction, and updating case status.Provide effective and proactive administration assistance to the team, message-taking, checking and coordinating file-related post and dealing with correspondence.Attend team huddles and meetings.The Ideal CandidateThe Ideal CandidateThe ideal candidate will be passionate about providing excellent service to MPS' members, acting as an ambassador of our value Member First. You will confidently handle difficult conversations with empathy and manage member expectations accordingly.As you will be speaking with members over the phone, you will have a pleasant telephone manner and leave members feeling valued and well taken care of, always aiming to resolve queries yourself where you can. You will also be communicating with members by letter and email, so you will have excellent writing and typing skills and a keen eye for detail.A great team player, you will be proactive in providing assistance to the team and equally confident in asking for support when you need it.Diversity & InclusionWe welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity, and strive to create a work environment that ensures everyone can be heard.What's important to MPS is that our people live our values of Member First, Ambitious, Determined, and Empowered.If you have any questions about any advertised role and how we can support you, please contact our Recruitment Team.Package Description21 days leavePrivate Medical InsuranceGroup Life InsuranceCompany Pension ContributionPerformance-related bonus up to 15% (for permanent roles)
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