Company: Car Rental Dealerships Location/s: Cape Town: Loop Street, Century City and Airport Industria Salary: /- Salary: R8500 to R10 000 per month based on exp (no benefits), commission on additional sales work on a sliding scale as per performance Number of employees required: 5 You must be able to work, shifts, weekends and public holidays as below Airport: 06h00 - 23h00 - Until the last flight clears (9 hour shifts) Other sites (off Airport Location): 06h30 - 18h30 (9 hour shifts) Same hours 7days a week and public holidays, there is a shift roster that is followed Essential requirements PLEASE DO NOT PURSUE YOUR APPLICATION IF YOU DO NOT MEET THE CRITERIA BELOW Matric (matric certificate to be produced) Non expired Code 8 drivers license (must be able to produce a copy) SA ID (must be able to produce a copy) 2 years working experience in a customer facing role Must be sales / target driven Computer literacy Able to get to work with your own transport or reliable transport in order to be punctual with your shifts Able to work shifts, weekends and public holidays (rotational shifts) Must wear the uniforms provided (the company pays 50% and 50% to be paid by the employee over three months Key Responsibilities: Customer Service: Assist customers in renting vehicles by providing information on available options, rates, and waivers. Ensure excellent customer service throughout the rental process. Reservation Management: Handle customer reservations, including booking vehicles, confirming details, and coordinating pick-up and drop-off schedules. Vehicle Inspection: Conduct thorough vehicle inspections before and after rentals to document any damages or issues, ensuring accurate records and timely maintenance. Rental Agreement: Prepare rental agreements, explain terms and conditions, and obtain necessary documentation such as driver's licenses and payment information. Problem Resolution: Address customer inquiries, concerns, and complaints professionally and efficiently, finding appropriate solutions and escalating issues if necessary. Qualifications: Customer Service Skills: Strong interpersonal and communication skills to provide exceptional customer service and handle customer interactions effectively. Experienced in the industry: A good understanding of rental procedures, vehicle types, and reservation systems. Attention to Detail: Ability to conduct thorough vehicle inspections, accurately complete paperwork, and ensure precise billing and record-keeping. Computer Proficiency: Familiarity with computer systems, process payments, and generate reports. Brand Ambassador: Well-presented and well-groomed at all times with good verbal and written communication skills, a highly professional demeanor Adaptability: Capacity to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities and customer needs. Valid Driver's License: A valid driver's license is required for this position.
