Call Centre Team Leader

Pretoria
Call Centre Team Leader
13000 to 23000
Call Centre Team Leader (Media and Printing)Our client in the Media and Printing industry has an opening for a team leader in their call centre department.
They offer an exciting opportunity to be part of a company that has cutting edge technology and that delivers bespoke printing solutions. They strive to deliver excellent customer services.
Duties and Responsibilities:Management of a 4-seat call centre, setting of goals, staff training and motivation.Implementing new policies and protocols that will improve client experience.Developing scripts and standardizing responses to create cohesion and effective communication.Dealing with complaints and resolving problems.Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.Communicating effectively and professionally between production and the client.Maintaining a strong knowledge of company processes – understanding the delivery workflows, dispatch protocols, ordering and tracking software, company promotions, etc.Reporting to management on a weekly basis.Qualifications:Minimum of 5 years call centre experience with 3 years of management/leadership experience.Additional knowledge of IT, printing, or photographic processes.The candidate must be fully bilingual in both English and Afrikaans.Send your CV and latest pay slip to ****** ATripleA Recruitment and Temps
www.aaaa.co.za
Posted 2023-05-06

#J-18808-Ljbffr