Call Centre Team Leader - Durban

BUSINESS UNIT: FUNERAL SERVICES

ICEBOLETHU GROUP: CALL CENTRE - DURBAN

REFERENCE NUMBER: CCTM0624

SALARY: MARKET RELATED

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa's second largest Funeral Assurance Group.
It is also a Winner of the Standard Bank KZN - Top Brand award for 2022, a centre of excellence and a leading provider of dignified burial solutions.
Icebolethu Group is currently in search of a Team Leader, the successful incumbent will be responsible to build and manage a team of 20 or more Outbound Agents who will procure new business for Icebolethu.
The incumbent is accountable for achieving results through others whilst serving under this title.Minimum Qualifications.
Business Management
Experience and Knowledge required.
2 years' experience in Middle Management role (Inbound/Outbound)
Proficient in English – essential (writing, reading, speaking)
Bi-lingual – advantage (writing, reading, speaking)
Computer literate - MS Office, especially Excel – essential
Regulatory Exam and NQF 5 FAIS credits advantageous
Financial Service Experience (advantageous)
Clear Credit & Criminal Record
Skills and Competencies required.
Must have good communication skills
Sales Management
Computer skills
Administration skills
Performance Management
Coaching
Problem Solving

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