Call Centre Quality Analyst Iii

Details of the offer

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Santam's Broker Solutions, Commercial Portfolio Management - Sales division currently has an exciting opportunity available for a Senior Commercial Underwriter, who will be based within the Sales department at Hill on Empire - Parktown.
What will make you successful in this role?JOB DESCRIPTION Work in this job family stream is concerned with managing commercial risk by providing specialist technical underwriting advice. It is a highly technical role with strong client focus. The key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process. The individual is responsible for taking sound underwriting decisions through mandates and taking initiative and is a key source of knowledge and leverage to the business at large.
PRINCIPAL ACCOUNTABILITIES Effective underwriting of complex risks (new business, renewals, ad-hoc)Identifying re-insurance and appropriate actionEffective screening actionsProviding quality and correct feedback on high level technical queriesWorking within higher level mandatesNegotiating with internal and external clientsBuilding and maintaining relationships at various levels within the organisationStrong retention (profitability and growth) focusQUALIFICATIONS AND EXPERIENCE A minimum of 10 years underwriting experience within a short-term Commercial insurance industry required.Grade 12IISA professional membership (associate)FAIS compliant: NQF level 6 (Commercial Lines)Proficiency in MS Word and ExcelRegulatory Examination (RE) advantageousExtensive commercial short-term insurance knowledgeCommercial product training (SMK's) and Risk Identification program/qualification advantageousA good understanding of operational processes, SLA's and commercial quoting tools.SKILLS Good communication and negotiation skillsProficient in Afrikaans and EnglishStrong client service orientationStrong analytical skillsAbility to work under pressureStrong sense of self-managementStrong relationship building and network skills (internal and external parties)COMPETENCIES Delivering results and meeting client expectationsAbility to cope with conflicting demands and to prioritise tasksAbility to influenceEnterprising and commercial thinkingDeciding and initiating actionRelating and networkingAnalysingApplying expertise and technologyAchieving personal work goals and objectivesResearchingPlanning and organisingWriting and reportingFollowing instructions and proceduresBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.
Closing Date: 11 October 2024ABOUT THE COMPANYSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and while based in South Africa, we are rapidly moving into a number of emerging markets.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of insurance good and proper. We're about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.

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