Time left to apply: End Date: October 26, 2024 (4 days left to apply)
Job Requisition ID: R23091
Job Description
Dear Future Call Centre Agent,
The role requires you to action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.
Are you someone who can:
Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
Demonstrate teamwork as a valued team player
Assess own performance through seeking timely and clear feedback and request training where appropriate
Contribute to innovation by finding faster and more accurate ways of working
Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization
Build and maintain stakeholder relationships
Address customer needs in order to meet or exceed customer expectations
Act responsibly with work-related resources to contribute to cost containment
Resolve customer queries received through inbound calls
Answer inbound calls in the eBucks call centre to provide product and service information to customers
You will be an ideal candidate if you:
Minimum Qualification - Grade 12
Preferred Qualification - Relevant Diploma
Experience - 1-3 years Call Centre Agent Experience
Person must not be an unrehabilitated insolvent
You will have access to:
Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate
We can be a match if you are:
Attention to detail
Takes initiative
Good communication
Are you interested to take the step? We look forward to engaging with you.
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
Closing Date: 26/10/24
Introduce Yourself
Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.
Should you have any queries, please log it via MyQ.
About Us
Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound and sustainable way.
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