Call Centre Agent (Distribution)

Duration: Contract for 5 yearsSalary: Market relatedRequirementsGrade 12At least 2 years call centre experience in DistributionWilling and able to work overtime on requestAble to physically meet the inherent requirements of the job which entail picking up/moving boxes, reading reference numbers, and packing goods for long periodsResponsibilitiesHandle incoming customer inquiries, issues, and requests via phone, email, and other communication channels, and provide accurate and timely informationGather information for the Orders processing ClerksRecord and maintain detailed and accurate logs of customer interactions, including issues raised, solutions provided, and follow-up actions taken by logging calls on the Alluxium systemPhone facilities in the case of a deviation on the delivery scheduleEscalate complex issues to higher-level support or relevant departments when necessaryAdhere to predefined quality standards and performance metrics, such as call handling time, timely call resolution, and customer satisfaction standardsHandle emergency orders with utmost priority and urgencyDesired SkillsCount and collate accuratelyHandling incoming callsActive listening skillsTime ManagementSolve problemsDesired Work Experience2 to 5 yearsDesired Qualification LevelGrade 12 / MatricSeniority LevelEntry levelEmployment TypeFull-timeJob FunctionOtherIndustriesStaffing and Recruiting
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