Call Centre Agent - Debt Collection Litigation - 12 Months Ftc

CALL CENTRE AGENT - DEBT COLLECTION: LITIGATION - 12 MONTHS FTCLOCATION: SandtonPOSITION TYPE: 12 MONTHS FIXED TERM CONTRACTSALARY: R 14,427.80 PER MONTHCLOSING DATE: 4 SEPTEMBER 2024Job Purpose: The Call Centre Agent in Debt Collection will be responsible for contacting individuals and businesses to collect outstanding debts. This role requires strong communication skills, patience, and the ability to handle difficult conversations while maintaining a professional demeanour.Qualifications:Matric (Grade 12) or equivalentRelevant post-matric qualification in finance, accounting, or a related field is advantageousA paralegal qualification will be an added advantageExperience:Previous experience in a call centre or debt collection role is preferred.Experience in customer service is beneficial.Excellent verbal and written communication skills.Strong negotiation and persuasion abilities.Good problem-solving skills and ability to handle difficult conversations.Proficiency in MS Office (Word, Excel, Outlook) and familiarity with CRM systems.JOB DUTIES / RESPONSIBILITIES:Debt Collection:Make outbound calls to clients to collect overdue payments.Negotiate payment plans and settlement options.Handle inbound calls from customers regarding their debts.Follow up on payment commitments and update account statuses.Customer Service:Address customer inquiries and provide information on outstanding debts.Maintain a customer-centric approach while adhering to company policies and procedures.Record Keeping:Accurately document all interactions and payment agreements in the company's database.Desired Skills:Previous experience in a call centre or debt collectionExcellent verbal and written communication skills.Legal debt collection experienceDesired Work Experience:5 to 10 years
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