Call Centre Agent 2

Job title : Call Centre Agent 2 Job Location : Western Cape, Cape Town Deadline : January 03, 2025 Quick Recommended Links Jobs by Location Job by industries Requirements Grade 12 Minimum of 2 years' call centre or Customer Care  Experience Computer proficiency(MS office, Skype and SAP) Literacy in SAP applications (C3, CICO, GIS, etc.)
Fully bilingual in at least 2 official languages of the Western Cape Must be willing to work shifts Key Performance Areas Attend to all customer interactions in a consistent and accurate manner Solve customer queries efficiently and appropriately Resolve a minimum of 80% of customer complaints and queries.
Act as a buddy to new staff and transfer of knowledge Efficient logging of calls via SAP Build relationships with department within the City Customer Service  jobs