Job DescriptionDear Future Call Centre Agent,
The role requires you to action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.Are you someone who can: Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional serviceDemonstrate teamwork as a valued team playerAssess own performance through seeking timely and clear feedback and request training where appropriateContribute to innovation by finding faster and more accurate ways of workingComply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisationBuild and maintain stakeholder relationshipsAddress customer needs in order to meet or exceed customer expectationsAct responsibly with work related resources to contribute to cost containmentResolve customer queries received through inbound callsAnswer inbound calls in the eBucks call centre to provide product and service information to customersYou will be an ideal candidate if you: Minimum Qualification - Grade 12Preferred Qualification - Relevant DiplomaExperience - 1-3 years Call Centre Agent ExperiencePerson must not be an unrehabilitated insolventYou will have access to: Opportunities to network and collaborateA challenging working environmentOpportunities to innovateWe can be a match if you are: Attention to detailTakes initiativeGood communicationAre you interested to take the step? We look forward to engaging with you. All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job DetailsApplication Closing Date: 24/09/24
Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.
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About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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