Call Center Agent - Customer Service , South Africa

Job Description  Role Purpose • To provide communications solutions to customers by promoting and matching products & services to customer needs.
• To actively grow client markets, thereby generating revenue and improving customer satisfaction.
Experience Required Essential • 6 months sales/customer service experience as a call center agent Competencies & Skills Required Essential • Customer Care • Numeracy • Products • Telephone Etiquette • Stress Tolerance • Multi-tasking • Processing Speed • Comprehension • Selling Techniques • Interpersonal • Communicating • Listening Skills • Computer Applications • Problem Solving • Time Management • Reading & Writing • Information Locating Qualifications Qualifications and Accreditations • Matric or equivalent