Business Process Engineer

EducationUndergraduate degree in Engineering (Industrial / Chemical / Mechanical / other)/ Business Sciences/ BSc (Mathematics. Informatics) / Business Administration/ Finance/ Economics (quantitative)/ Statistics or similarExperience5+ years process re-engineering experience, involved with assessing, mapping and optimising business processes with a focus on call centre operationsExposure to customer service/ call centre environment and in CRM system administration, configuration and integrationDetailed experience / skills / competenciesKnowledge of and exposure to Business Process Reengineering/ Workflow / Workflow management / Process automation Proficient in data analysis and reportingStrong problem solving, critical thinking and decision making skillsProject management skillsExcellent stakeholder management and communication skillsStrong prioritisation skillsTechnical literacyMicrosoft Office/ G-SuiteCRM systems e.g. Zendesk/ Zoho/OdooDashboarding tools e.g. PowerBI/Quicksights Please Note: If you have not been contacted within two weeks, please consider your application unsuccessful. By applying for this position, you hereby give consent for your personal information to be retained on our database for future employment opportunities and further grant consent for your personal information to be accessed by third parties, strictly for the purposes of recruitment and/or employment purposes. Furthermore, you hereby confirm that any information you have provided is true, correct and up to date.