Achieve more than
YOU BELIEVE
Discovery Corporate & Employee Benefits
Business Process Analyst
About Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Corporate & Employee Benefits
Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.
Key Purpose
To map workflow standard operating procedures (SOP's) for Discovery. Mapping of new SOPs. Update and maintenance of existing SOP's. Monitoring compliance with SOP Standard within Discovery.
Areas of responsibility may include but not limited to
Train on how to read/follow SOPs.
Posting of SOPs in PinPoint
Alerts to business and training to socialize SOP changes
Identifying areas of concern and process weaknesses
Mapping of SOPs for new projects/processes using the BPMN stencil
Weekly progress stats to the business
Monthly SOP Stats to the management team
Active engagement and collaboration with SMEs within business when mapping SOPs
Periodic review of SOPs in line with risk, compliance, quality assurance, internal/external audit and regulatory requirements
Facilitate mandatory annual review of SOPs in line with iQS requirements
Support iQS audit requirements and changes in the SOPs review process
Gate keeper of the manual controls in the operational SOPs
Version control and effective document management of the SOPs and the SOP matrix in line with iQS audit requirements
Personal Attributes
Strong analytical & problem-solving ability
Methodical and pays attention to detail
Able to take ownership & responsibility for own tasks
Assertive
Team player ensuring the business case prevails
Ability to work under pressure
Ability to communicate clearly, concisely and professionally with all levels of management
Strong numerical ability (to compile stats)
Ability to follow flow and work instructions
Education and Experience
Matric - essential
2 years industry experience and six sigma experience required
A working knowledge of the Operations environment throughout Discovery
An understanding of the Paradigm system
Good understanding of PinPoint
Must be able to relate effectively to internal and external clients and all interested stakeholders
Computer Knowledge: Basic Computer skills, Microsoft Visio, Word, Excel advanced, PowerBi, E-mail, Paradigm, DNA, Pinpoint, OneDrive, SharePoint
Employment Equity
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.