Business Process AnalystLocation: Bryanston, JohannesburgType: Permanent, Full TimeReference: PE002267-LS-1Published: 18 hours agoOur client in the Insurance / Financial Services industry is currently looking to employ a Business Process Analyst. Candidates who hold CA, BCom Hons, or BSc qualifications are encouraged to apply.Duties & ResponsibilitiesRequirements:BCom (Hons), CA (SA), CIMA, or BSc (Computer/Data Science/AI/Mathematics/Statistics).3 to 5 years Leadership Experience.Process design, engineering, and implementation (preferable).System design and implementation (preferable).Reporting and Data Analysis Experience (preferable).Strong Excel / PowerBI skills (preferable).The ability to manage multiple requests whilst being deadline orientated.Profile:Must illustrate their resilience by providing specific examples from their life/career.Must want to work in a highly operational environment – getting their hands dirty daily.Highly ambitious but wants to work as part of a team.High conscientious.Exceptionally analytical.Strong leadership skills.Responsibilities and expectations include:Assisting the COO in various operational areas.Data modelling and review.Operational reporting and performance evaluation.Systems and process review: Audit and document findings, proposals on how to optimise and embed permanent value, implement findings and change management framework.Perform ad-hoc requests across various operational areas.The individual will be exposed to the various functions within the business:Marketing:Lead acquisition and analysis.Data review and digital performance management.Risk cohort segmentation and allocation of resources.Sales:Productivity analysis.Resource utilisation and optimisation.Database segmentation and evaluation.Collections & Retentions:Evaluation of lost clients.Review of systems and processes to identify and evaluate core retention issues.Review risk management framework to effectively shape the portfolio.Claims:Data and correlation modelling for investigation process.Optimisation of processes impacting turn-around-time and efficient completion of tasks.Cost allocation and review.Correspondence review to clients whilst ensuring alignment to the agreed processes.Audit of the vehicle assessment and repair process: Key relationship audits, gap analysis, and proposals on how to effectively eliminate lost opportunities.IT, Data Science & System Development:Exposure to resource management and allocation to priority projects.Finance:Cost centre management.Budget allocation and monitoring of spend.Client Service:Improvement on client engagement.Communication framework review with automated correspondence and driving the self-service portals.Interdepartmental alignment to enable efficient and professional service to our clients.Exposure to the external regulatory requirements and compliance thereof.Please note: Should you not receive a response within two weeks of applying, you may assume that your application was unsuccessful.Package & RemunerationMonthly
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