Business Improvement Consultant (12 Months Ftc)

The Business Improvement Consultant plays a critical role in driving process improvement across the Shared Services Portfolio.
Reporting to the Service Delivery and Improvement Manager, this position is pivotal in identifying and implementing operational efficiencies, leading automation initiatives, and spearheading service improvement projects.
The ideal candidate will be a problem-solver and collaborator, adept at working with cross-functional teams to deliver measurable improvements in business processes and operational effectiveness.
Process Improvement Conduct thorough assessments of current business processes and identify areas for improvement Develop and implement strategies to optimise operational efficiency and productivity Design and implement process improvement initiatives, including workflow redesign, automation, and technology integration Monitor and evaluate the effectiveness of implemented improvements and make necessary adjustments Stay updated on industry best practices and emerging trends in business process improvement Understand the process landscape across the business Work closely with business to document end-to-end processes across the business (as-is and to-be) Maintain process repository, including version control and process changes/updates Stakeholder Management Engage with stakeholders to define project objectives, scope, and deliverables Build relationships and collaborate with key stakeholders across all levels of the organisation to champion continuous improvement initiatives Engage with all impacted end users and key stakeholders to ensure successful change management Work comfortably with staff at all levels, from front-line workers to the Executive team Data Analysis & Reporting Analyse data and metrics to identify trends, patterns, and opportunities for improvement Provide guidance and support to project teams throughout the implementation process Continuous Improvement Apply Lean Management principles and other continuous improvement methodologies to prioritise and projectise improvement opportunities Identify and execute various automation opportunities within Shared Services Foster a culture of continuous improvement across the organisation Look for process, people, and technology improvement opportunities across the Shared Services function IT Collaboration For IT-related initiatives, work with IT teams to prioritise, build, test, and deploy required functionality