Responsible for leading our Aftermarket organization in Sales Area Africa through setting the Africa lifecycle strategy and the execution of the strategy through action plans & initiatives relevant for each territory that drive engagement, satisfaction, retention, and growth with our customers. The role will also be responsible for managing the Territory Southern Africa Aftermarket organization.The job responsibilities: Develop and implement a plan for the Africa Sales Area based on the lifecycle strategy, focused on its services and skills development for each TerritoryPromote and monitor aftermarket agreements and utilize commercial offering to secure AM businessPromote and follow the introduction of products.Develop a roadmap (guide) for the development of competencies for the organization of the life cycle and promote initiatives to share knowledge in the region.Establish and maintain an organization that manages to support the fulfilment of strategic and financial objectives.Participate in the establishment of the commercial strategy (3- 5 Yr plans) and follow up on specific actions (BAP, ABPs) that will ensure compliance with strategic objectives.Create an organization that provides high-level technical assistance on products and applications to the Crushing and Screening team, as well as quality support to customers.Create lifecycle and support services in Southern Africa, driving strategic improvement within the Crushing & Screening team towards a business model of outcome solutions.Work with Territory Managers and Territory Service Managers to develop aftermarket strategy and execution plans to grow aftermarket business in each of the TerritoriesIncrease the capabilities of service teams through regular certifications, trainings, webinars, etc.Promote the use of tools to provide a better service to our customers (DSP, vibration analysis tools, RFID chips for the traceability of the main components, 3D scanner for the analysis of the wear of the axes, etc.).Promote the digitalization of the fleet and monitor the status of digitized equipment.Ensure Lifecycle resources are appropriate to support the Southern Africa region requirements and develop and present Business Cases when additional resources are neededWorking with Territory Managers to ensure aftermarket business is supported and building business cases for investments to support business growthPromote the repair strategy in order to enhance and grow the aftermarket business.Gather and manage work teams to perform root cause analysis when failures occur in strategic clients.Collect troubleshooting information and refer it to the factory support line.Management of guaranteesConsolidate and communicate technical and security bulletins and monitor the correct application of the new technical and security measures.Ensure technical information about Sandvik's offering and competitors up to dateEnsure that the data in the installed database is accurate and properly developed.Manage installed base fleet databaseManage the database of market share.Identification of opportunities to replace competitor equipmentEnsuring optimal set up & management of customer service/support (CSC) and technical sales support to optimize customer experienceWorking with logistics and inventory management functions to ensure optimal setup and functioning of the supply chain and timely supply of customer orders and availabilitiesEHS Responsibilities Deliver the necessary resources for the effective control of EHS risks.Promote the EHS Policy and Company Values with a focus on EHS.Develop the EHS activities and actions associated with its annual commitment.Deliver the necessary resources for the effective control of EHS risks.Ensure compliance and execution of audits in safety, health and environment.Ensure compliance and application of the EHS Plan, strategies in safety, health and environment.Ensure the non-repetition of events through effective learning from incidents.Verify at Ground Zero the understanding and application of rules and procedures and the role of leaders.Ensure the implementation of corrective actions based on incidents or learning.Promote and encourage continuous improvement, innovation and implementation of best practices.Encourage the recognition of staff for achievements in safety, good practices.16.2 appointee under the Occupational Health & Safety Act 85 of 1993 Section 16(2)Qualifications & Experience Requirements Professional degree at the level of industrial engineering, Mechanical/Metallurgical Engineering, Engineer in mines, maintenance or similar+5 years in a similar managerial role with exposure in mining industry and related industries – MANAGEMENT EXPERIENCE IS A MANDATORY REQUIREMENTSolid understanding and experience is budgeting and forecasting processes and preparing strategic and action plansOther Requirements & Competencies Willingness & fitness to travel into other African coutrkesKnowledge of vibrating and/or crushing equipmentGood understanding of mining site plants and process engineeringSound judgement and problem-solving abilityListening and logic interpretationStrong customer orientationAdvanced communication skillsDemonstrated leadership & mentoring skillsMust be flexible and self-reliant, self-starterSound commercial reasoning and contract managementStrong understanding and compliance with Health and Safety in the workplaceThe ability to make sound decisions, execute plans & take initiativeRight to work and live legally in South Africa The position is based in Spartan, Kempton Park
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