MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!Minimum Requirements:Grade 12/Standard 10/NQF 4RE will be beneficialMinimum 3 years claims experience.Minimum 5 years in the STI environmentMotor and Non-Motor claims experience and/or previous business insurance/commercial insurance is essentialResponsibilities:Register claims and appoint assessors.Manage claims in terms of claims SLAMake decision regarding merit – indemnify or notNegotiate settlement.Manage the salvage processDetection of fraud and management of fraudulent indicatorsKeep the operational system updated.Provide thorough and timeous feedback to the relevant parties.Complaint's resolutionSkills and Attributes:Must be highly proficient in dealing with clients at all levelsExcellent time management skills as this will be a combined role with business claims and partially personal claimsExcellent administrative skillsGood communication skillsOrganisedProfessionalismAnalyticalProblem solving skills and solution orientedAttention to detailCustomer focusActive listening skillsFollow upFluent in more than one languageKnowledge and SkillsCustomer Service, Team Support, Administration, Quality, compliance and accreditationCore CompetenciesCultivates innovationCustomer focusCollaboratesBeing resilientDrives resultsTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 15 November 2024.Our commitment to transformationAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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