Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
Achieve net profit growth for businessDeliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutionsManage existing clients and grow portfolio through making contact and generating leadsManage the growth of active customer account base to increase client baseMaintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.Maximise business portfolio cross-sell opportunities and strengthen client relationshipsContact prospective clients and sell appropriate banking products in order to achieve sales targetsProvision of an efficient administration service through careful and timeous planning, reporting and updating of all related informationComply with governance in terms of legislative and audit requirementsEnter all qualified leads into the sales pipeline and maintain on a daily basisTrack, control and influence sales and service activities with the specific aim to increase sales and service efficienciesProvide accurate and reliable sales and service statistics.Manage own development to increase own competenciesDeliver individual results through personal effort and skill.Build and maintain strong relationships with our internal and external stakeholdersJob DetailsApplication Closing Date: 12/09/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.
About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound and sustainable way.
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