Customer Excellence:Adheres to Organizations shared values and service standards in the design of customer service solutions and in all customer interactions.Establishes, manages, and maintains sound relationshipswith stakeholders.Adopts a proactive approach to prevent problems from arising in the future, driving continuous improvement as an important element of service delivery.Takes accountability for ensuring that the outcomes of Treating Customers Fairly (TCF) are central to customer service business processes and systems.Business Process:Ensures appropriate stakeholders are involved in the elicitation of business requirements - obtain needed information from stakeholders, capture, validate andmanage business requirements.Prioritizes requirements effectively based on factors including business, system, and time constraints.Ensures that requirements and models meet the qualityValidate that the requirements encapsulate the businessManages and monitors delivery of own/team analysis outputs, providing timely reporting of risks and issues that impact own progress.Manages expectations with relevant stakeholders regarding own/team delivery of analysis outputs.Implements business processes according to benchmarks and the Shared Values.Reviews and reports on the performance of businessAnalyses the internal service delivery processes and comes up with innovative ideas and/or participates in working groups to improve and streamline processes, increase revenue, drive efficiencies, and minimize redundancy and waste. Teamwork:Demonstrates leadership that builds team cohesion.Minimum requirements:Bachelors or foreign equivalent degree in Computer Science,Information Systems or a related technical or business field.Preferred Qualification:Relevant Honours degree in Computer Science, InformationSystems or a related technical or business fieldRelevant professional certification and/or membership of relevant professional body is desirable (e.g., IIBA)Experience:6 to 9 years solving business and technology problems through analysis, design, and implementation of business solutions within a project environmentExperience in delivering business analysis on medium to large projectsKnowledge of the Leasing business
