Reference: 9981 CM Consultant: Christa Mostert Job Description: Analyse and plan goal driven business requirementsProvide data-driven insights to support business decisionsParticipate in grooming sessions with business users to define Acceptance CriteriaParticipate in planning sessions to ensure goal driven configuration to provide an optimal solutionFacilitate configuration and development by providing business context and detailed requirements on request, answering questions from developersManage and present backlog for prioritisation to business ownerData visualisation using LucidchartSandbox environment testing of full solutionKeep track of bugs logged, status of resolution and retest successTrain super-users and end-users in efficient utilisation of information systemProvide continuous CRM support to end-usersSalesforce configuration changes, including (but not limited to): Flow, assignment rules, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reportsAll aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rulesMonitor and work towards fully resolving any system/flow errors and resolve immediately to prevent business delayCheck specific report(s) to ensure process health and resolve immediately to prevent business delayDaily administrative dutiesSalesforce technical user support across all business unitsComply with all company standard operating procedures (SOPs), policies, guidelines and proceduresComply with all regulatory rules including but not limited to FSCA, FAIS and SARB (where relevant and applicable)Qualifications: Tertiary qualification (e.g Degree and/ or Post Graduate degree)Qualification in Salesforce Administration and/ or business analysis (e.g. certificate or diploma)Business analysis experience, preferably in the financial services industry is not required, but will be advantageousExperience in information systems (IS) and project management training is not required but will be advantageousSound judgement with well-developed conceptual, analytical and problem-solving skillsAbility to manage and influence change and to provide practical guidance on implementation of new requirements/initiativesDemonstrated inclusive, collaborative and engaging approach; including the ability to consult, facilitate, negotiate and influence with a broad range of people at all levels and the ability to overcome resistanceDemonstrated ability to apply well developed analysis and research skills to solve complex problems and/or deliver innovative solutionsProven organisational skills including the ability to prioritise work to ensure deadlines are consistently achievedDemonstrated ability to analyse and categorise data and provide information on trends and business impactsProven ability to build a rapport with stakeholders at all levels across the businessHigh degree of initiative, motivation and resilienceDemonstrated experience in outbound engagement within a high volume customer service environmentProven ability to be self-motivated and work autonomously, while also working successfully within a teamStrong attention to detail and follow throughHighly developed communication skills, including the ability to effectively communicate and negotiate in writing and verbally with business and technical personnelDemonstrated solid skills in stakeholder management and developing trusted and enduring relationships with business customersDemonstrated ability to distil complex issues into succinct and easily understood language that convey key messages successfully at all levels of the organisationExcellent collaboration skills with proven experience in drawing together multiple parts of a business to deliver a cohesive outcomeProven ability to take direction, work independently under pressure, handle competing priorities, meet deadlines that are externally imposed, overcome barriers and manage activities through to completionSophisticated communications skills, both verbal and written (English & Afrikaans) with excellent grammar and spelling.The ability to write clearly, courteously and professionally as well as heightened e-mail etiquetteStrong interpersonal skills coupled within a resilient yet enthusiastic life disposition, including the ability to remain calm in dynamic situations and project with sunny poise and auraOrganising, facilitating and co-facilitating workshops to extract business requirements and define new or improved business processesHow to Apply: Email your comprehensive CV to******.If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.We reserve the right to only conduct interviews with candidates of choice.Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
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