ENVIRONMENT: Step into a trailblazing digital music company where technology, community, and creativity come together. As a Business Analyst, youll have the unique opportunity to collaborate with renowned local and international DJs, artists, and music brands, fueling innovation in a dynamic, music-driven environment. If youre excited about redefining the future of digital music and excel in data-driven insights, business process optimization, and customer onboarding, this role could be the perfect fit DUTIES: Data and Reporting: Gather, analyse, and interpret data to drive insights that will shape product strategies and enhance user engagement. Develop and maintain dashboards and reporting tools, ensuring stakeholders have access to real-time analytics. Collaborate with cross-functional teams to extract and leverage data from diverse sources, optimizing business decisions. CRM Setup and Management: Lead the setup, configuration, and management of CRM systems tailored to the digital music industry. Drive CRM strategies to improve customer retention, acquisition, and loyalty, ensuring seamless integration with marketing and sales initiatives. Work closely with teams to ensure accurate data capture, segmentation, and targeted communications. Business Process Mapping: Document, analyse, and redesign business processes to improve operational efficiency across teams. Identify and bridge gaps in current processes, ensuring streamlined workflows that support business objectives. Establish standardized practices and frameworks to support scalability and rapid expansion in a growing digital music ecosystem. Customer Onboarding: Design and implement a comprehensive customer onboarding process that enhances user experience and boosts engagement. Collaborate with customer success and sales teams to ensure a smooth and impactful onboarding journey. Regularly assess and refine onboarding processes, incorporating user feedback and adapting to new business needs. REQUIREMENTS: Experience : Minimum 3-5 years of experience as a Business Analyst, preferably in tech, media, or entertainment industries. Skills : Proficiency in data analysis tools (SQL, Excel, Tableau, etc.). Experience with CRM tools such as Salesforce, HubSpot, or similar. Strong understanding of business process mapping methodologies (e.g., BPMN, flowcharting). Excellent communication and collaboration skills to work across diverse teams. Education : Bachelors degree in Business Administration, Data Analytics, Information Systems, or related field. ATTRIBUTES: Passion for the music industry and digital innovation. Detail-oriented with a strategic mindset, eager to make a measurable impact. While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful. COMMENTS: When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here https://www.datafin.com/job/business-analyst/ OR e-mail a Word copy of your CV to danidatafin.com and mention the reference number of the job.