Job Summary:
We are seeking a talented and experienced Business Analyst to join our team, specializing in user support, training, system troubleshooting, documentation, and system design. The ideal candidate will have a strong background in analysing business processes, understanding user needs, providing effective solutions, and contributing to the documentation and design of robust systems.
Responsibilities:
User Support:
Serve as a primary point of contact for end-users, addressing inquiries, issues, and requests related to system usage.
Collaborate with cross-functional teams to identify and implement solutions that enhance user satisfaction.
Provide timely and effective resolutions to user problems, escalating issues as needed.
Training:
Develop and deliver user training programs, ensuring users have a comprehensive understanding of system functionalities.
Create training materials, documentation, and resources to support user learning.
Conduct training sessions, workshops, and webinars for individuals and groups.
System Troubleshooting:
Analyse and diagnose system issues, working closely with IT teams to identify root causes and implement solutions.
Document troubleshooting procedures and maintain a knowledge base for common issues and resolutions.
Participate in system testing to ensure functionality meets user requirements.
Documentation:
Create and maintain comprehensive documentation for system functionalities, user guides, and standard operating procedures.
Document business processes, requirements, and system architecture for reference and training purposes.
Ensure documentation is up-to-date and aligns with system changes and updates.
System Design:
Contribute to the design and enhancement of systems to meet business and user requirements.
Collaborate with development teams to translate business needs into technical specifications.
Participate in system design reviews, offering insights and recommendations for improvement.
Business Process Analysis:
Collaborate with stakeholders to gather and analyse business requirements related to user support and system functionality.
Identify opportunities for process improvements and efficiency gains.
Translate business needs into technical specifications for system enhancements.
Communication and Collaboration:
Foster strong relationships with end-users, stakeholders, and cross-functional teams.
Communicate effectively with both technical and non-technical stakeholders.
Collaborate with IT and Dev teams to prioritize and implement system updates and enhancements.
Qualifying experience:
Bachelor's degree in Business Administration, Information Technology, or a related field.
Proven experience as a Business Analyst with a focus on user support, training, system troubleshooting, documentation, and system design.
A minimum of 5 years' experience in business analysis.
Certified Business Analysis Professional (CBAP) or similar.
Training or certification in relevant areas is a plus.
MS Office advanced proficiency - Outlook, MS Word, Excel, Power BI, Visio.
Qualifying attributes:
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Knowledge of relevant software and systems.
Ability to adapt to changing priorities and work independently.
Ability to manage time effectively, set priorities and meet deadlines.
Must be fluent in English.
We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.
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