ROLE PURPOSETo assist in the attainment of the business unit's objectives, the creation & maintenance of the infrastructure, the establishment of standards of service, & the provision of amenities that create the working environment that supports the operating needs of all tenants.MAIN OUTPUTSEnsure the day-to-day provision of services to tenants in the managed site/s, through specialist Direct and Outsourced Business Partners set out fully in the attached schedule but including the following: Soft Services, Client Services, Building Services & Specialist Services.Soft Services: including cleaning and hygiene services; pest control; indoor office plants; garden landscaping; confidential shredding; waste management.Client Services: including, Front Office environment and driving the Client Services Strategy, Philosophy and its goals, mail collection and delivery; courier management; parking area management, document warehouse.Building Services: fabric maintenance; furniture repair and maintenance, etc.Other Specialist Services: Space Management, Service Delivery, etc.Monitor and report on the performance of the client's specialist FM Direct and Outsourced Business Partners appointed to the managed site/s (specifically, its compliance with the requirements of Service Level Agreement) as per the appropriate Matrix.Ensure that all FM-related administration and accounting routines are observed, including: preparation and submission of annual budgets of expenditure and approval of expenditure.Maintenance of records, including accuracy of floor plans and layouts.Maintain harmonious relationships with visitors, tenants and tenants' representatives at the managed site/s.Maintain harmonious relationships with internal and external specialist Business Partners, including Security Services, Professional and Technical Services, Group Sustainability.Serve as a project team member on specific projects (installation, maintenance, upgrade, site-commissioning and refurbishment projects).Monitor and enforce occupational health and safety standards, as well as working environment standards, in the managed site/s, as set out in the bank's Occupational Health and Safety policy (with the tenants' line management and specialist support departments, Group OHS, Group Risk, Security Services, etc).Serve as a ADHOC member of the managed site/s emergency and disaster recovery teams, and to provide support to tenants with their business continuity needs.Ensure that Quality Assurance protocols are documented and consistently applied in all managed premises.Ensure that a "continuous improvement" regimen is developed, approved and implemented, in conjunction with the bank's specialist Direct and Outsourced Business Partners.QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCEThe Applicant must meet the following requirements:Matric (Senior Certificate).National Diploma: Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification.Valid SA Driver's License.5yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management.Facilities Management, CRM, Property Management & Financial Management.MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level).SAP knowledge.Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law.FUNDAMENTAL COMPETENCIESBasic Supervisory Skills.Subordinates Capacity Building.Customer Focus.Negotiation Skills.Analytical Skills.Planning/Scheduling/Objective Setting.Teamwork & Partnering.Relationship Building.Interactive Reasoning.Excellent Oral Communication.
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