We are searching for an experienced brand leader /operations manager to join us on our journey at Voodoo Ray's.
YouWe're looking to hire a competent brand leader /operations manager with a background working in fast-paced casual dining environments or QSR's.
As a brand leader you are a business owner and are fully accountable for delivering our brand standards and financial objectives. You will proactively identify growth opportunities, embracing and driving change throughout the business all while supporting everything Voodoo Ray's. Above all, you are fully accountable for Health & Safety and Food Safety within our business.
Our Brand Leaders build and develop high performing, happy teams and lead by example. They create and drive a culture of growth - delivering excellence in the customer experience and delivering company commercial targets.
Leading from the front, you will be focused on the on-going development and growth of Voodoo Ray's.
Customer
Maintain our customer service standards, ensuring that these are delivered consistently by all branches and members of the team (with a smile!)
Oversee maintenance of stock levels & the consistent delivery of the proposition to brand specifications and time frames
Ensure tasks / duties are only performed by trained & friendly team players
Constantly strive to improve the Customer experience and build strong ties with the community
Accountable for all Customer feedback (including social media) - proactively identifying and resolving potential issues
Responsible for the safety and security of the branches and all those within
Enforce Voodoo Ray's merchandising and Brand standards, including site appearance, Customer communications and cleanliness
People
Accountable for ensuring Voodoo Ray's policies and procedures are maintained at all times
Responsible for ensuring Health & Safety and Food Safety standards are observed by all team players and Customers
Build high performing and cohesive teams through effective and consistent recruitment, training and development
Ensure communication tools, including briefings and communication boards are used during all shifts and build the communication and organisation skills of Managers
Motivate and effectively communicate with teams to ensure the efficient operation of VR
Oversee certification process, maintain records and identify future Supervisors / Managers
Set and engage succession planning and develop Management team capabilities
Follow HR procedures in line with UK employment law, counselling and disciplining employees as necessary
Commit to continuous personal growth and proactively identify learning needs
Profit
Accountable for business P&Ls, routine review of financial reporting and delivering commercial targets
Ensure all cost lines (GP, margin, labour) and other controllable costs are within budget levels
Proactively generate sales growth through returning customers, NPD and ASPH
Develop and implement local marketing plans
Accountable for the accuracy and timeliness of all finance and admin reporting
Responsible for accuracy in forecasting, labour planning and delivery of ratios
About Us
We are Voodoo Ray's and we've been selling New York style pizza by the slice for over a decade. We have a few restaurants in London and a small site in Manchester. We have some exciting new projects we are working on and plan to open more sites in 2024.
This is a new position, and you will be working along-side the Back Of House Brand Leader. Together you will steer the course and future of Voodoo Ray's.
ApplyPlease send your CV along with a covering letter explaining why you feel you would make a great Brand Leader at Voodoo Ray's.
If your application is successful, we will be in touch to arrange an interview and a trial shift.
We look forward to hearing from you!
Job Type: Full-time
Pay: £50,000.00-£55,000.00 per year
Benefits:
Casual dress
Discounted or free food
Employee discount
Store discount
Work from home
Schedule:
Monday to Friday
Weekend availability
Experience:
Operations management: 1 year (preferred)
Work Location: In person
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