Branch Technical Advisor

REPORTS TO: BRANCH MANAGER AND NATIONAL TECHNICAL MANAGER
Main Purpose Of Role:
Assist customers telephonically, face to face, and on site with all technical queries and problems related to the Company's products. Provide an efficient and professional service to clients, and help ensure the company successfully meets its sales goals and objectives.
Main Duties And Responsibilities: TECHNICAL SUPPORT RESPONSIBILITIES: Assist customers with technical queries on all products sold by the Company.Provide a high standard of technical assistance to customers on-site and at the trade counter, and telephonically.Technical support is to be provided only on products purchased from the Company.Ensure targets are met monthly and reports are done timeously and sent to National Technical Manager.Generate all necessary administration, for example Job Sheets, Component usages, and the Invoicing thereof etc.Provide 'on-the-job' coaching for Company's staff in the branch.Check faulty goods prior to sending them in for repairs and complete the appropriate paperwork required.Discretion must be used on customers that abuse the service, advise these customers on the appropriate training courses to attend.INTERNAL SALES ASSISTANCE: You will be required to assist at the trade counter as and when it becomes necessary.Customers at the trade counter are to be served quickly, efficiently, and in a professional manner. Ensure all tasks are completed to the satisfaction of the customer.Advise management immediately if discounting becomes necessary, if negative feedback is received regarding our service, quality or pricing, or if customers repeatedly request an item not yet part of our product range.Adhere to all procedures and systems regarding cheque and account clearances etc before any goods are handed over.
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