Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans.
Position Overview:As a Branch Manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
Key Responsibilities:Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.Assuming responsibility for the successful day to day maintenance and management of the Retail branch, including strategy development and business planning.Ensuring retail branch sales delivery and establishing and driving a service culture.Ensuring compliance, quality, and risk management.Managing operational people practices relating to direct reports, in collaboration with HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).Monthly planning and reporting of sales and service activities in the Branch.Identifying key internal and external stakeholders and determining effective engagement tactics to build and maintain relationships.Qualifications and Experience:Matric (Grade 12)RE1 and RE5120 Wealth Management credits OR tertiary qualification recognised by the FSCA.Class of Business accreditation (annual)Compliant with continuous professional development (CPD) current and past cycles.At least 5 years recent industry experience, with 3 years in a leadership capacity.Service Management experience is essential.Credit and lending experience.Knowledge, Skills and Competencies:Sales tactics and approaches.Stakeholder engagement and management.Customer service and engagement.Relevant Regulatory frameworks, policies, and standards.Sanlam insurance products (ideal).People management practices and principles.Business Acumen.Data and analytics (including data visualisation).Project management.Critical thinking and problem-solving skills.Strong communicator (verbally and in writing).Able to lead and motivate a team.Driven to exceed targets.Adaptable and able to learn quickly.Resilient and open to change.Personal Attributes:Interpersonal savvyDecision qualityDirects workOptimises work processesCore Competencies:Cultivates innovationCustomer focusDrives resultsCollaboratesBeing resilientOur Commitment to Transformation:The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.
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