Our client, a trusted, independent, and loyal employer offering career development in your chosen role, is seeking a branch manager located in Acornhoek to join their fast-growing team.In this role, you are responsible for all aspects of sales and business performance in your branch. You will be managing a team of staff who are striving to provide the best service in the industry to our customers. Key parts of your role will be promoting our products, conducting staff training, and ensuring that high branch presentation standards are achieved.Key responsibilities may include, but are not limited to:Be responsible for managing a team including an Assistant manager, cashiers and a cleaner within a cash handling retail environment.Brief a branch team weekly on all sales initiatives, de-brief associated targets, task them with the relevant activity to ensure targets are met and manage said activity throughout each campaign.Deliver the highest possible retail standards and excellent customer service.Drive engagement with our customers through floor walking.Be responsible for the protection of your branch's profit.Provide induction and on-going training and support to your team to ensure the companies policies and standards, as set out in the compliance manual, are understood and adhered to.Be a key point of contact for customers in your branch, answering questions in relation to betting and the companies products and minimizing any customer issues.Use your knowledge or interest in sport to create conversation with customers to ensure they have an excellent experience whilst using the companies services.Lead by example when engaging with customers to ensure they enjoy the companies betting experience and coach your branch team to do the same at all times.Process customer bets, ensuring information is entered correctly into the till systems.Work closely with your team to communicate and promote new companies products and marketing campaigns to increase sales for your branch.Communicate detailed information to your branch team as and when required to ensure they are aware of all sales campaigns and associated branch targets. Ensure you provide feedback to the branch team as to how the branch has performed and coach improvement where required.Ensure team members are meeting expectations and standards of customer service, bet processing and cash handling.Liaise with the Area Manager to ensure the branch is correctly staffed and rosters are communicated to your team.Ensure effective management and guidance of staff breaks within your branches.Carry out any administrative duties in line with the requirements of your branches.Ensure your branch is presented to a high standard at all times, instructing the cleaner where necessary.Work to ensure we meet our social responsibilities, including ensuring team members also adhere to the policies.Follow company processes to ensure high Health and Safety standards in your branch.Manage security measures in your branch and ensure that all team members are aware of procedures and adhere to them at all times.Manage the cash control and banking procedures for your branch.Liaise with Studio team at Head Office in regards to trading limits and referencing.Experience and SkillsDiploma or Equivalent in Business Administration or Finance.Previous supervisory experience in a retail or customer service environment.Experience of working in the betting or gambling industry.Previous experience of cash handling.Confident communicator, able to enter into conversations with regulars and new customers.Ability to work under pressure, there are peak times for our branch depending on sporting seasons.Ability to lead and manage a team.Mathematics is required, as you will be working with numbers and odds.A clear criminal record.Salary and working hours:Between the hours of 8am and 9pm.Working hours are flexible and will include evenings, weekends and public holidays.Office Location:AcornhoekShould you wish to apply for the position, please apply directly via this job board. Please ensure that you quote reference number 202404 in the subject heading or email body.Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email ******.
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