Job Introduction:G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Branch Manager based at our operations in Polokwane, reporting to the Regional Operations Director. The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Branch Manager plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage. Role Responsibility:Effective management of the branch financial performance Manage relationship between actual results, budgets and forecasts, delegating accountability where appropriateManage the effective and efficient usage of company assets, i.e. vehicles, ensuring that all assets (including Cash Processing Centre equipment) are well maintained, accounted for, and utilized correctly to optimize the life of the asset.Maintain, manage and adhere to company procedures and policies for CPC, CIT, all cash floats, customer details and other financial controls. Managing all internal and external reconciliation procedures and policies.Oversight and management of customer invoicing, ensuring that terminations are processed, new customers added correctly, and changes in billing reflected.Initiate cost savings and controls and Gross Margin Management- Direct Wage control
- Overheads control
- Overtime cost control
- Service/Schedule profitability
- Ensuring that claims against the Company are prevented or minimized
Effective management and deployment of employees within the branch Effective Labour and Organisation Ensure that there are adequate staff for both admin and operations and that all new vacancies are approved and appointments are vetted and approved before making an offer of employment, as well as fully compliant with current legislationProper allocation of staff to positions and structureSet and agree on objectives and performance standards with staff, including the understanding of policy and proceduresMonitor and manage performance and provide feedbackApply consistent and fair disciplinary action in line with legislationOversight of employee records, ensuring that all relevant and required documentation is on fileTraining/ Development Succession Planning and Employment EquityDetermine training needs (in line with training and HR policy) for staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as neededEnsure that all employees are trained on the minimum standard operating procedures and to the statutory training requirementsLeadership Monitor, manage and address staff motivation levelsSet and maintain acceptable standards of behavior at work by all subordinate employees, as required by G4S's code of conduct and disciplinary code.Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.Hold branch management team meetings and communicate to all branch staff through those briefingsEffective management of operations Client retention and customer service levels Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessaryMaintain all customer SLAs and address deficienciesUndertake regular and consistent customer visit and assess service of deliveryMonitor customer service levelsOperation management – adherence to operation standards Review and remediate audit results and operational matrixEffective management of the branch fleetMaintenance and control of branch assets through the use of registers, stock control, regular audits and spot checksShared Best Practice Investigate, share and implement Best Practice from other branchesCompliance Ensure that all relevant legislative are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintainedEnsure compliance with Group Reconciliation and Operational Cash Controls (ROCC)Perform regular audits for self-assessment to ensure conformance to Group standardsEffective Security and Risk Management for the branch Adhere to group and company standards on risk and security mitigation and control on the following areas:- Maximum vehicle loads and values
- Armed employees
- Branch security
- CPCs
- Radios
- Health and Safety and fire drills
- Systems
- Attacks/emergencies
- Vault and Float limits
Effective management of business development function Business development Identifying new business opportunities in the branch's sphere of operations,Monitor and assess the market environment in terms of competitors and current customers.Ensure that all new quotes are done at profitable marginsCustomer needs analysis Up-sell of products and new services in line with customers' needs and risks.Company image and brand Ensure all vehicles are correctly branded and maintained to improve company image and market share.Oversight and management of employee disciplineAdhere to all company brand guidelinesHealth and Safety Participate in the design/ development/ review/ implementation and monitoring of the branch/ region/ national safety plans for each year.Participate in safety forums created by the company for example safety meetings and safety talksReport all safety incidents to the relevant peopleDiscuss all safety incidents on all levelsFollow-up on any activities assigned through safety meeting/ committee/ representative/ managementAttend safety education and refresher programmesComply with safety policies and procedures at workplaceDistribute safety information as and when requiredWear protective clothing all the timeThe Ideal Candidate:Qualification Matric3 year tertiary qualification (relevant qualification in general management recommended)Experience Previous specialized industry (with specific reference to CIT and Cash Management) experience recommendedMinimum of 3 to 5 years' management experienceBusiness acumen - sound understanding of financial information (Profit and Loss Statement)Proven experience in Customer Relationship ManagementSkills and Attributes Strong operations and people management skillsLeading peopleManaging ConflictCommunication (Written and Verbal)NegotiationDriving changeDelivery strategyDelivering objectivesAwareness of the market environment
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