YOUR SUPPLIER OF
LOCAL AND INTERNATIONAL
BOARDS AND FITTINGS
JOB OPENINGS AVAILABLE
BRANCH MANAGER – BLOEMFONTEIN
A branch manager is an executive who is in charge of a particular location or branch. Branch managers are typically responsible for all of the functions of that branch, including hiring employees, marketing, building a rapport with the community to attract business, assisting with customer relations, and ensuring that the branch meets its goals and objectives in a timely manner. The four primary functions of managers are planning, organizing, leading, and controlling. By using the four functions, managers work to increase the efficiency and effectiveness of their employees, processes, projects, and organizations as a whole.
Duties and Responsibilities:Implementing all standard operating procedures adopted by the companyDirect production, both boards and cab fit warehouses, customer service, human resources, administration and salesManagement of staff requirements including approvals of overtime and incentivesDirect company operations to meet budget and other financial goals.Assess local market conditions and identify current and prospective sales opportunitiesCustomer liaison and resolution of complaintsDevelop, establish, and direct execution of operating policies to support overall company policies and objectives.Participate in the growth strategies to support overall business objectives and plansEstablish the performance goals, allocate resources, and manage staffBring out the best of branch's personnel by providing training, coaching, development and motivationCompletion of all BM administrative functions - credit notes, pay space, signing of inventory issues etc.Weekly operations meeting with all key staff and supervisorsPlanning and achieving sales targetsEnsuring daily cycle counts are conductedMotivating and supervising employeesOverseeing inventory needs and undertaking office management and administration.Recruiting quality employees to provide high-quality customer supportLocate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunitiesShare knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needsAddress customer and employee satisfaction issues promptlyStay abreast of competing markets and provide reports on market movement and penetrationNetwork to improve the presence and reputation of the branch and companyEnsuring daily production output targets are achievedAccountable for stock managementIncreasing of branch profits and turnover by coaching and guiding sales peopleWeekly 1 on 1 with each sales person focused on customer requirements and how to improve service levelsDaily operations status and planning meeting to ensure customers are serviced at the expected level and to plan aheadIdentify reasons for customer dissatisfaction and suggest improvement plans to line managerMaintain retail and wholesale price lists against group recommendation as highlighted by line managerMaintain expense issues and confirm requirement is correctSourcing stock as and when required from alternate suppliersWeekly operations meeting with all key staff and supervisorsSetting and Daily tracking of Sales TargetsMonitoring CCTV and Alarm system after hoursMaintaining of building ensuring all equipment is fully functional, serviced and testedEnsure cleanliness is maintained on all departmentsEnsure vehicle checks are done daily and maintained by warehouse controllerEnsuring production output is achieved according to group standardEnsuring Cab fit department maintains stock levels to service demand.Responsible for finding new business opportunities and growing the store market shareSkills, Knowledge and Abilities:Computer Literate in Google apps, and MS Office (Excel, Word)Ability to motivate staff and create a positive environmentExperience in the woodworking industryProven branch management experience or similar roleManagement of people - min 15 peopleExperience on an ERP system, preferably SAGE EvolutionExperience in implementing operational processesExcellent leadership and decision-making skillsGreat communication and interpersonal skillsSufficient knowledge of modern management techniques and best practicesAbility to meet sales targets and production goalsExcellent organizational skillsResults driven and customer focusedAble to multitask, prioritize, and manage time efficientlyExcellent problem-solving skillsEducation and Qualification:Grade 12 Qualification or equivalentRelated tertiary qualifications in Business ManagementRelated tertiary qualification in SalesMandatory Requirements:Min 4 years' experience in a senior management positionExcellent written and verbal communication skillsGrade 12 Qualification or equivalentGood physical health.Own transportApply for Job PositionName
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