Job Requisition ID: R9873
Job DescriptionTo provide customers speedy, accurate, and efficient processing of their financial transactions, ensure a memorable customer experience, and contribute to the brand.
Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.Identify and escalate potential risks that may lead to increased costs.Prevent wastage and identify process improvements to contain and reduce costs.Adhere to organisational values and service standards while interacting with customers.Ensure first-time resolution of customer queries or complaints and take ownership of any requirements.Meet set turnaround times while ensuring availability, reliability, and accuracy.Propose improvements on internal processes that impact service levels and customer satisfaction.Ensure product knowledge is technically accurate and collect feedback to improve customer service.Establish relationships with relevant individuals and departments to deliver on work expectations.Adhere to relevant service level agreements to build trust in relationships.Execute work in accordance with organisational values and code of ethics.Comply with identified governance and compliance standards and escalate problems for investigation and resolution.Identify and escalate risk as a normal part of work.Produce high-quality work by adhering to predefined standards and procedures.Work with enhanced processes and procedures to maintain operational efficiencies.Deliver work accurately to ensure consistent results.Draw on knowledge and experience to identify and develop solutions for improved service delivery and quality.Adhere to quality standards, turnaround times, and company policies and procedures.Complete relevant administration, reporting, and updating of information accurately and on time.Seek out regular performance feedback and take actions to improve performance.Create a personal development plan and review it with a team leader or manager.Understand required competencies and skills for personal development and performance.Stay updated on learning opportunities, changing products, and trends.Job DetailsApplication Closing Date: 20/11/24
Thank you for your interest in joining our talent community. Please note this advertisement is not for an active vacancy, and as such, you will not receive a decline notice or status update immediately. We are gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.
This is a talent pool vacancy, to create a pool for the geographical area between East London, Aliwal North/Sterkspruit, and Matatiele.
About UsFirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa.
The group follows a multi-branding approach, including FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo, DirectAxis, and MotoVantage. Many are leaders in their respective segments and markets, offering transactional, lending, investment, and insurance products and services.
The group's track record of delivering superior returns to shareholders has been achieved through organic growth, acquisitions, innovation, and the creation of completely new businesses.
The group's purpose of delivering Shared Prosperity provides many opportunities for employees to innovate and address social and environmental challenges in our markets. All businesses have successful volunteering programmes that allow employees to support causes close to their hearts.
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