Job DescriptionProvide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.
As part of our team in FNB Points of Presence, you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested. Now's the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can: Build and maintain strong relationships with clients.Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.Educate customers to the correct Banking platform aligned with their needs.Connect with our customers by living up to our brand promise of "how can we help you?" at all times.Analyze customer data and recommend tailored solutions.Achieve sales results by providing contextual and integrated financial solutions to customers.Conduct yourself in an ethical manner.Take accountability for your own performance, personal and career development.Show empathy with customers.Stay updated on industry trends and product knowledge.You will be an ideal candidate if you possess the following: A completed financial related qualification (NQF5 or higher)1-2 years' experience in Client Services Support and deliveryYou will have access to: Opportunities to build relationships as part of a dynamic team.A challenging working environmentPersonal and professional growthOpportunities to have an impact in a local market as a brand ambassador.You can be a match if you are: Customer Centric.Enjoy solving problems.Possess persuasive selling skills.Able to understand rules in a regulated environment.Agile and Flexible.Strong communication and interpersonal skills.Have a results-driven attitude with a passion for exceeding targets.Have excellent organisational skills and attention to detail.Apply now if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job DetailsApplication Closing Date: 20/09/24
Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.
About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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