Job DescriptionProvide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.Leads identified converted into successful sales.Ensure activities support cost containment and reduction.Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.Connect with our customers by living up to our brand promise of "how can we help you?" at all times.Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.Always conduct themselves in an ethical manner.Adhere to the TCF (Treating Customer Fairly) principles in all that you do.Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.Resolve all customer queries efficiently, and within agreed timelines.Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.Fulfilling transactions above the benchmark set and providing an exceptional customer experience.Demonstrates behaviour in support of the organizational values.Takes accountability for own performance, personal and career development.Maintain an ability to adapt to ever-changing business and customer needs.Contribute to the overall effectiveness and success of the team.Improve knowledge and competencies by completing role-specific training as per eCareers.Job DetailsApplication Closing Date: 17/09/24All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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