Who are we?Sanlam Developing Markets (SDM) (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focuses on retail products, as well as group schemes.Purpose of the RoleTo provide various operational, administrative, and reporting activities across all channels to support the effective and efficient working of the branches and advisors.Key ResponsibilitiesOn boarding and administration of advisor/SAI's and new broker contracts: Conduct the required checks for all new appointments, which includes Agent, DOFA, FSB and MIE checks. Prepare and upload all relevant documentation (e.g., rep packs, employment contracts, performance contracts, supervision forms) and personal details for all new sales managers, BDs and advisors and ensure these remain up to date. Ensure all branch training registers are updated and filed on a monthly basis. Complete adviser and manager termination forms accurately and submit them to Branch Manager for approval.New Business Processing: Capture and attach all new business applications on the relevant system. Conduct affordability checks on all written policies, when required. Check and provide an update on SSLP pending new business. Ensure Stop Order lodgments/cancellations are coordinated and submitted by the required cut-off times. Prepare and submit lodgments as per the required processes and timelines. Identify and correct account-related rejections. Scanning and indexing of paper-based applications.Policy Servicing: Ensure that client amendments are submitted and processed timeously and follow up for completion. Assist branches and advisors with client related queries including, telephonic queries, client walk-ins and claims escalations. National support to outsourced brokers queries via email.Retentions Reporting: Pull and analyze all required monthly and weekly reports and distribute, where required, to sales managers, branch managers and advisors.Ad hoc administrative support: Support advisors, sales managers and branch managers with all required technological support including, system application/access as well as resolving any technological errors or queries. Support advisors with all required training requirements, including any Moodle related support as well as the planning, organization and execution of training meetings or events. Ensure advisors receive commission statements, pay slips (when requested) and that any other commission or pay related issues are resolved. Prepare the required data for advance commission payments/loans. Manage the resolution of any facility related issues. Support with the completion of any branch related legislative requirements, including the completion of OHS surveys and Department of Labour Branch visits.QualificationsMatric (Grade 12) Diploma or degree in related field will be advantageous.Knowledge and ExperienceKnowledge: In-depth understanding of industry standards. Working knowledge of products and services (advantageous). Knowledge of regulatory and compliance frameworks would be advantageous. Customer engagement principles.Experience: 2 - 3 Years experience in an administrative capacity in an operational environment. Experience in the insurance industry would be advantageous. Demonstrated client engagement experience. Experience working on office management or task management systems (MS Outlook / Teams / Jira / etc.).Knowledge and SkillsClient Communication and Sales administration, Service and Support, Workflow management and reporting, Partnership Building.Personal AttributesOptimises work processes - Contributing independently. Action orientated - Contributing independently. Plans and aligns - Contributing independently. Communicates effectively - Contributing independently.Core CompetenciesCultivates innovation - Contributing independently. Customer focus - Contributing independently. Drives results - Contributing independently. Collaborates - Contributing independently. Being resilient - Contributing independently.Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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