Company DescriptionDo you want beneficial technologies to be shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life across the globe. Welcome to Bosch.Shortlisted candidates will be invited to participate in a video/phone interview by the hiring manager.Job DescriptionAs our IT Support Apprentice your main responsibilities will be:Provide IT consulting and customer support for mobile devicesProvide IT consulting and customer support for computer desktop/laptop & tablet devicesSupport field service solutions/applications/hardwareSupport on-site AV solutions and systemsUser administrationProvide customer support solutionsSupport customer support applicationsParticipate in customer support drop-in sessionsInstalling and setting up hardware and softwareProvide Office 365 Administration & supportResolve customers IT problems via telephone, remote control or in personMaintaining asset register recordsAssisting in the roll out of new IT proceduresPrioritising daily and other workload to ensure that any outstanding issues are resolved or escalatedTake agreed responsibility for specified areas on IT Support functions and technical issues, including the introduction of new technologies into the department and the Bosch GroupCreate, maintain and participate in the departmental knowledgebase and documentation processQualificationsKey Qualities:Communicate and interact openly with customer focus, friendly and constructively with customers, local and remote colleaguesAble to work independently, as well as in a teamState own opinions proactively to othersAbility to learn "on the job"Contribute ideas to process and service improvement initiativesOpenness to ideas; willing to listen to suggestions from others and try new ideasWork with others and seek the opinions of others to reach a creative solutionShow passion and ability to drive change within the organisationThis is a 22 month contract starting from Summer 2024.It is a requirement of this position that you enrol in 'Level 3 Information Communications Technician Apprenticeship'. The role will be 80% working/20% study.Eligibility CriteriaTo apply for the programme, you must:Be a UK resident and live in England 50% of the yearHave lived in the EU or the UK for the previous 3 years continuouslyTo apply for the programme, participants cannot:Be enrolled in full-time educationBe currently participating in another apprenticeship programmeBe on a Tier 1, Tier 4 or Tier 5 VisaBe currently pursuing another qualification that is government-fundedParticipants will need to provide evidence of level 2 qualification in Maths & English at GCSE grade C or equivalent* or work towards obtaining these throughout the programme. If candidates don't have these qualification certificates, they will be supported to a. locating their certificates through a 3rd party company, and/or b.) achieving Level 2 through additional coaching.Additional InformationWorking Hours: 39 hours a week; Mon – Thurs 08.00 - 17.00 and Fri 08.00 - 16.00 with a 1 hour unpaid break.Location: Cotswold Way, Worcester, WR4 9SW (this is an office-based role).We welcome applications from a range of candidates but please note that to apply for this position you must have the right to live and work in the UK from the start date of the role and for the duration of the contract.
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