About the job Technical Delivery ManagerKey purpose: Lead the delivery of a portfolio of Technology projects on time, on budget, and according to business requirements. Foster collaboration between business units and technology vendors.
Duties and responsibilities: Plan, manage, and drive multiple project deliverables using industry best practice software development processes.Assure that ICT programmes and projects are aligned with corporate strategy and Technology goals.Assess the business cases for each project and prioritise according to the Technology delivery strategy.Identify and follow trends, best practices, and developments in technology and industry.Define project objectives, milestones, and deliverables to confirm project completion within the defined scope, quality, time, and cost constraints.Evaluate that the programmes and projects prioritisation align to the technology transformation and company operational plans.Measure project delivery success pre- and post-execution as a yardstick for re-evaluating project business benefits and change effects.Manage project execution and collaboration by leveraging project-related technology and PMO standards.Leverage steering and executive committees for decision-making, change management, and communications.Identify business requirements and translate into technology capabilities to improve efficiencies and enhance current solutions.Contribute to the development of technology products and the delivery of solutions for project work.Work with cross-functional resources to develop high-level delivery plans for various software development projects.Provide input into project plans, schedules, estimates of project costs, and resourcing plans throughout the project lifecycle.Use industry best practice processes to plan, manage and deliver multiple project deliverables.Provide technical and analytical guidance to technical teams (Lead Architects and Architects) in designing business solutions.Identify solutions to project-related issues to maintain continuity and adherence to the budget and project timelines.Assess project metrics for significant deviations from quality, cost, or schedule and communicate any concerns to ICT management.Establish project Steering Committees and drive the project management and reporting process in liaison with PMO.Apply company Software Development Lifecycle (SDLC) and Project Management Office (PMO) governance requirements.Monitor and report on all risks and issues associated with the project; lead mitigation and resolution efforts to limit risks; escalate as necessary.Maintain a project risk registry and track the implementation of corrective measures identified.Contribute to the creation of ICT governance and project management frameworks and implement within own area.Manager project audit and close out audit findings.Provide monthly reports to project steering committee meetings on project progress.Report on project delivery progress and highlight assessment of the project's value add and return on investment for the implementation of the system design solutions.Report on the key metrics of the project, such as quality, on time, and within budget, and the impact of the solution on internal systems platforms.Manage the relationships between the company, the Banks, and Vendors to meet or exceed service expectations.Provide technical guidance and support to Project and Programme Managers to maintain smooth interfacing between vendors, internal designers, and business units.Facilitate communication across business units, identify any change management interventions and timelines from the perspective of the project, and present the project status to the steering committee.Enhance stakeholder engagement to address issues, improve relations, and provide information on the project status.Manage the integration of vendor deliverables by tracking and reviewing vendor performance.Manage vendors' service level agreements (SLAs) by assessing and managing risks and engaging them to provide mitigation actions.Contribute to preparing operating and capital expenditure budgets.Model project financial returns and scenario planning to inform project delivery approaches based on quantified benefits.Maintain project costs within the scope of the business case, as well as the budgetary constraints of OPEX and CAPEX.Manage the budget in accordance with the financial parameters and standards of the projects or programmes.Lead and optimise matrix teams for delivering projects and reporting.Establish clear performance deliverables and manage own performance and development plans.Mentor and coach project team members and provide feedback on their performance.Drive the departments values while inspiring confidence and generating excitement, enthusiasm and commitmenttowards the mission.Provide leadership to employees within the organization, creating a winning culture and high morale.Initiate and lead a culture of performance driven output through shared purpose vision and values.Act as a change management architect during periods of change to maintain continuity to operations.Effectively communicate and embed new processes and procedures as they occur, addressing or escalatingmatters/concerns to the SMEs (subject matter experts) when required.Qualifications and experience: 8 years of working experience as a System or Business Analyst, Developer or Quality ExpertDemonstrated cross-functional project management experience and complex ICT project delivery in enterprise application systems, distributed applications, web applications, and system integration solutionsApplication development, e-commerce, process improvement in the financial or logistics industries (Preferred)Degree in Computer Science, Information Technology, Engineering, or related field
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