To support the planned pre-grooming analysis efforts for TechMod from a CX Design perspective, ensuring that process definitions, business rules and requirements take into account the required successful customer outcomes and best state customer journeys.
Requirements Identification of personas as input to CX DesignDefinition & documentation of successful customer outcome canvasesDefinition & documentation of customer narratives in line with actual business scenariosIdentification of dependencies for automation in line with defined customer narrativesSupport development teams during the development and test life cycleCommunicate and clarify required business context and requirements with the teams where requiredParticipate and contribute in solution design sessionsA minimum of 5 - 8 years in Customer Experience Design (for process engineering and customer experience)Minimum 5 years previous process modelling experience using known process modelling notations (BPMN / UML)Clearly articulating UX/UI concepts and rationaleExperience in Agile SDLC environment User Experience and InteractionProficiency in Microsoft Office SuitePrevious experience / exposure to SAFe Agile methodology essentialPrevious modelling experience using Sparx Enterprise Architect for process modelling considered an advantagePrevious experience using Azure DevOps considered an advantageKey Deliverables & Responsibilities (Among Others): Identification of personas as input to CX DesignDefinition & documentation of successful customer outcome canvasesDefinition & documentation of customer narratives in line with actual business scenariosIdentification of dependencies for automation in line with defined customer narrativesSupport development teams during the development and test life cycleCommunicate and clarify required business context and requirements with the teams where requiredParticipate and contribute in solution design sessionsQualifications Degree / Diploma in Technology / Information ManagementRelevant Qualification in Customer Experience Design (CPPM from IQ Business preferable)Post Graduate Degree in Technology / Information Management
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