Below is an indication of the basic and expected staff requirements: High command of the English language by Means of:Effectively communicating through verbal written communication.Listening, understanding ability to relay information back to customers.Soft skills – Empathy, apathy and an understanding of the difference between the twoHigh level of interpersonal skills using tact, patience and courtesy.Ability to work in a high-pressured environment.Ability to adapt, innovate retrain information and ideas quickly.Good interpersonal skills, ability to maintain co-operative working relationships with all levels of staff.Be a competitive but also a team player.High affinity towards the BMW Group brand.Understanding of the Automotive IndustryUnderstanding of an omnichannel environmentMinium Requirement: Matric or Grade 12.Tertiary education preferred but not requiredMinimum 3 years' experience in a Contact Centre / similar sales and service environment.Proficient in Microsoft(Excel, Word mostly) Windows.Day-Day: Omni-Channel Enviroment Ability to comprehend and respond to all customer/dealer queries through multiple mediums to ensure and exceed customer satisfaction.Adherence to quality and compliance guidelines.Ability to recognize tone and mood of customer.Adaptable and customer centric approach to situations to deliver premium service.Recognizes knowledge gaps and research to respond.Ability to analyse and suggest improvement on existing processes, procedures.Ability to work with minimal support.Continuously improve on key skills, including building rapport, understanding customer needs, handling objections.Address general and specific customer inquiries and complaints.Ability to provide clear and concise information.Use tools and resources to identify custom solutions and anticipate customer needs.Sales oriented.Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity targets.Customer and service orientation and flexible thinking in solution finding.Able to Navigate complex systems and ideasExtensive reporting abilities.