PURPOSE OF THE JOB
To develop, implement and maintain Chrome System solutions in accordance with Samancor Chrome business requirements to facilitate informed business decisions, with the key focus on System Development
BALANCED SCORECARD PILLARS, ROLES AND RESPONSIBILITIES:
SAFETY, HEALTH, ENVIRONMENT AND QUALITY
Identify and assess level of issue based risk exposures in area of responsibility by considering exposures to business, financial, legal issues, people, equipment, material, environment, processes, etc.
Consider the level of risk, apply mitigation and implement control measures for residual risk (set objectives, minimum requirements, etc.)
Manage SHEQ compliance within the Process through effective use of the Toolbox
Utilise the Integrated Management System (IMS) to initiate, investigate and report SHEQ status
CUSTOMERS
Maintain and improve relationships with key stakeholders
Interact with customers and familiarise yourself with operational concerns and any inherent peculiarities (e.g. SHEQ, ISO, IT issues)
Suppliers Relations:
Liaise with IT suppliers and service providers as required
BUSINESS PROCESSES
Group Business Solutions and IT Strategy, Leadership & Governance:
Provide input to the Samancor Chrome Group Business Solutions and IT strategy in line with business requirements
Policies, Procedures:
Develop, maintain and implement Group Business Solutions and IT Policies, Procedure, Standards, Protocols, Work Instructions, Codes of Practice, etc.
IT Management:
Coordinate Group Business Solutions
Ensure standardisation of software, hardware, development tools and database architectures across Business Units
Maintain the SLA's of outsourced service providers
System Development:
New Developments:
Manage Group Business Solutions projects related to implementation of or changes to the Business Process
Liaise with the Business Units to identify business requirements
Assist with the compilation of Group Business Solutions project Scope Of Work
Compile Group Business Solutions technical specifications
Develop and implement Group Business Solutions in accordance technical specifications
Continuous Improvement:
Identify and define opportunities for improvement of current Group Business Solutions in conjunction with Business Units
Identify and define new Group Business Solutions resulting in the establishment of projects
Implement CI initiatives
Documentation:
Compile Project documentation
Review and update operating manuals and other documentation
System Integrity and Protection:
Maintain system integrity, availability and performance
Develop and maintain the Disaster Recovery Strategy to ensure Business Continuity
Test the Disaster Recovery Plan
Maintain IT Security controls in line with the Patch Management Policy
Provide education to users to bring about an understanding of IT security risks
Safeguard IT facilities (access control and environmental conditions)
Maintain the IT back-up strategy
IT Infrastructure:
Implement and support new IT Infrastructure
Ensure compliance to Group standardisation of Hardware/Software for Samancor Chrome
Maintenance and Support:
Assist in the 24 hour support function to the end-user
Train and coach the end-user
Administer the Group Business Solutions security
Manage the Helpdesk
Deal with IT operational problems that have been escalated from the outsourced service provider
Administration:
Compile operational reports
GROWTH
Research IT trends and technologies
Benchmark IT technologies against industry standards
Direct and coordinate the selection of new technologies
BEHAVIOURAL COMPETENCIES:
Safety Leadership
Innovation
Planning, Organising & Control
Results Orientation
Problem Solving & Decision Making
Relating & Networking
Change Leadership
Business Acumen
WORKPLACE COMPETENCIES:
Skills:
Microsoft Programs
Samancor Chrome Systems (IMS, EBMS, Chromedoc, SAP, Coupa, MES)
Maintain health, safety and security within the internal environment
Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement
Apply the principles of resolving problems for single-user and multi-user computer operating systems
Apply problem solving strategies
Use computer technology to research a computer topic
Apply the principles of Computer Programming
Apply the principles of supporting users of local area networks
Knowledge:
Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment
Explain the principles of business and the role of information technology
Demonstrate an understanding of the business requirements
Demonstrate an understanding of IT Policies and Procedures
Explain computer architecture concepts
Demonstrate an understanding of fundamentals of project management
Demonstrate an understanding of change management for computer systems
Demonstrate an understanding of different computer network architectures and standards
Demonstrate an understanding of the concepts of Multi-User computer Operating systems
Demonstrate an understanding of new Multi-User computer Operating systems (Microsoft Back Office and Server Level)
Demonstrate an understanding of Enterprise Systems Management and its role in information systems support
Demonstrate an understanding of Computer Database Management Systems
Demonstrate an understanding of testing information systems against given specifications
Describe the difference between programming in Object Orientated and Procedural Languages
Demonstrate an understanding of creating multimedia/web-based computer applications with scripting
Describe Synchronous/ Asynchronous Communication with computers
Demonstrate knowledge of the principles of electronic logic for computing
Demonstrate an understanding of information systems analysis
Demonstrate an understanding of the principles of developing software for the internet
Describe the types of computer systems and associated hardware configurations
Minimum qualifications:
Degree or National Diploma in Information Technology
4 years' relevant experience
Additional qualifications:
Software development (32-bit & 64-bit environment)
Microsoft Desktop environment as well as Microsoft Enterprise environment
MSSQL
MCSD (Microsoft Certified Software Developer)
Web Development
IP.21 Real Time Database
SharePoint
Closing date: 04 October 2024
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