PURPOSE OF THE JOBMaintain and support end user computing and network environmentsBalanced Scorecard Pillars, Roles And ResponsibilitiesSAFETY, HEALTH, ENVIRONMENT AND QUALITYParticipate and comply with SHEQ requirements (SHEQ Toolbox)CUSTOMERSCustomer RelationsRender the right service first timeMaintain and improve relationships with key stakeholdersInteract with customers and familiarise yourself with operational concerns and any inherent peculiarities (e.g. SHEQ, ISO, IT issues)Supplier RelationsLiaise with IT suppliers and service providers as requiredBUSINESS PROCESSESPolicies, ProceduresAdhere to Group IT Policies, Procedures, Standards, Protocols, Work Instructions, Codes of Practice, etc.Ensure adherence to business unit specific IT policies and procedures.NetworksAttend to network availability and performance incidentsSupport Radio Networks (RAN) with Service providersSupport uplinks to departmental office buildingsSupport local area computer network (LAN) for a departmental office environmentInstall and commission network switchesManage network Service ProvidersSoftwareInstall, configure and maintain software in an end user computer environmentInstall, configure and maintain Operating systems on end users computersUpgrade software and operating systems to the latest available versionsIT SecurityProvide education to users to bring about an understanding of IT security risksSafeguard IT facilities and data (access control and environmental conditions)Adhere to and apply IT security controls at end users environmentsAdhere to and apply Samancor Chrome IT Security policiesInvestigate and resolve IT security related incidents (malware)SupportAttend to and resolve assigned incidentsMonitor outstanding incidents within the team on a regular basisParticipate in the team to recommend solutions to problemsLiaise with service providers as requiredResolve or report IT operational problems that have been identifiedProvide a 24hr support function (Standby duties):Support Local and Wide area networks (First Line)Support Systems and Infrastructure (First Line)Support End user problemsProcurementObtain quotes for IT equipmentLiaise with vendors and follow-upReceive IT equipment and process delivery notesIT Asset ManagementMaintain the IT asset management systemsMaintain documentation for all IT EquipmentCoordinate repairs of IT equipment (3rd party vendors)AdministrationConduct general administration in the IT Department (Filing, records, etc.)Maintain a clean and safe working environment (Offices, workshops)Continuous improvement of customer satisfaction by means of surveyingBehavioural CompetenciesSafety AwarenessInitiativeManaging WorkResults OrientationWork StandardsInterpersonal SkillsCommunicationAdaptabilityContributing to team SuccessWorkplace CompetenciesSkills:Samancor Chrome Systems (IMS, EBMS, Chromedoc, SAP, Coupa, MES)Demonstrate appropriate customer care in the context of IT supportUse computer technology to research a computer topicApply the principles of supporting users on a local area networkSupport Access control systemsKnowledgeDemonstrate an understanding of computer architecture conceptsDemonstrate an understanding of IT Policies and ProceduresDemonstrate an understanding of different computer network architectures and standardsDemonstrate an understanding of the concepts of Multi-User computer Operating systemsDemonstrate an understanding of Wide and Local Area Networks (WAN & LAN)Explain hardware components within personal or handheld computersDemonstrate an understanding of Microsoft Software productsDemonstrate an understanding of information systems technologiesDemonstrate an understanding of the principles of IT SecurityDemonstrate an understanding of basic troubleshootingDemonstrate an understanding of checking and supporting back-upsDemonstrate an understanding of Network printersMinimum QualificationsGrade 12 / N3 (Maths / Science)Information Technology Certification (A+, N+)3 years' relevant experience in Information TechnologyClosing Date: 19 August 2024
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