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Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the three clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.
As a BI Operations Lead, you will play a pivotal role in ensuring establishing the operation of our business intelligence (BI) data hubs and vaults. Your responsibilities will include defining the monitoring batch processes, optimizing data loading procedures, managing data incidents, and collaborating with technical teams to maintain efficient data workflows. We are seeking a highly skilled and motivated individual with a strong background in data operations and analytics to join our team.
What will you do?Key Responsibilities: Monitor Batch Processes: Implement and maintain robust monitoring mechanisms to track the performance and health of Vaults within the data hubs, ensuring timely identification of performance issues, anomalies, and system failures.Proactively suggest and drive the adoption of standardized tools and processes to automate monitoring tasks, enhancing operational efficiency.Manage the roster and standby list to ensure that Hub team members are available to provide 1st and 2nd line support as needed, minimizing downtime and disruptions.Job Development, Sequencing, Orchestration, and Monitoring: Collaborate closely with Hub teams to develop blueprints and templates for setting up alerts and notifications, enabling prompt response to job execution failures or delays.Work in tandem with technical teams, including the Center of Excellence (CoE) and Hub teams, to ensure that jobs are executed as per schedule and within expected runtime parameters, maintaining smooth operations.Optimize Data Loading Processes and Asset Performance: Conduct in-depth analysis of raw vault data loading processes and ETL workflows, utilizing tools such as Automic and WhereScape logs (with potential use of Splunk), to identify trends and opportunities for optimization.Provide insights and recommendations to optimize workloads, improve job scheduling, and enhance overall workflow efficiency for both raw vault (RV) and business vault (BV) datasets.Take ownership of managing the backlog of load processes and ETL jobs, collaborating with the CoE scrum master to track and implement improvements.Define and implement a robust data incident and issue management process to track, monitor, and communicate the impacts of Raw (and Business) vault data loads on downstream processes, ensuring timely resolution and minimal disruption.Collaborate with Platform Team: Foster strong collaboration with the platform team and other service providers to monitor the availability of Automic agents and WhereScape servers, proactively addressing any issues to prevent interruptions in job execution.Act as a liaison between the BI team and the platform team to address platform requirements, incidents, and challenges, ensuring seamless data ingestion processes and integration with the data lake.What will make you successful in this role?Requirements: Bachelor's degree or higher in Computer Science, Information Technology, Software Engineering, or a related field.Minimum of 5 years of relevant experience in managing or operating medium to large-scale data warehouse environments.Proven track record of managing data warehouses with 20 or more sources that feed data using various integration methods on a daily basis.Hands-on experience with batch processing, data loading, and ETL workflows.Proficiency in utilizing monitoring tools and implementing automation solutions to enhance operational efficiency.Strong understanding of data modeling principles and best practices, Data Vault advantageousExperience with tools such as Automic, WhereScape, and Splunk for monitoring and optimization is preferred, or any other equivalent toolsExcellent analytical skills with the ability to analyze complex data sets and identify optimization opportunities.Effective communication skills with the ability to collaborate with cross-functional teams and stakeholders.Skills Ability to translate business requirements into non-technical terms and technical specificationsStrong analytical-thinking and problem-solving abilitiesAbility to collect, organize, analyze, and disseminate significant amounts of information Attention to detail and accuracy
Knowledge and Skills Development of data warehousing blueprints.
Data warehouse management
Translates business needs into long-term architecture solutions
Defines, designs and builds dimensional databases
Object and data models
Personal Attributes Interpersonal savvy - Contributing through others
Decision quality - Contributing through others
Plans and aligns - Contributing through others
Optimises work processes - Contributing through others
Build a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Collaborates - Contributing through others
Being resilient - Contributing through others
Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Closing Date: 15 July 2024
Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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